Delivery Specialist

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:
The Customer Delivery Specialist (DS) is responsible for proactive assignment and management of Rogers for Business customer orders, ensuring that customer delivery requirements are executed within defined milestones, helping to support sales and drive growth across all lines of business. The DS is accountable for leading the deployment of standard projects. Accountabilities include deployment of wireline solutions, IP technology, SIP, Unified Communications, Managed Wi-Fi, IoT, FWA and wireless onboarding.

**Responsibilities**:

- Responsible for order fulfillment, coordination and administration for business customer orders, ensuring that delivery procedures are executed with a goal of meeting the defined interval cycle.
- Receive and validate Clean Order Package (COP) requests via Salesforce for all lines of business including Wireline, Wireless, Data Centre, IOT and Service Migrations
- Coordinate with project resources, both internal and external to Rogers, to plan, prepare and execute on delivery requirements.
- Facilitate status meetings and oversee project critical millstones
- Process MACD requests for existing Rogers for Business Services
- Build customer relationships by providing prompt and exceptional service through communication and delivery and embodying the I AM SERVICE behaviours in every interaction
- Define schedule and delivery plans to communicate with customers and assess risk factors
- Coordinate and communicate firm installation date (FOC) with the customer
- Be the liaison with field technicians
- Ensure timeliness of billing activation upon delivery of service, ensuring closure communication to customer is delivered to ensure awareness of service activation and billing
- Submission of Commercial & Strategic Orders on behalf of Sales via RDL
- Account Creation of Wireline & Wireless accounts
- Uploading of pricing details into V21 Billing System
- Diligent order tracking for revenue reporting

**Qualifications**:

- 2+ years of experience within the Telecommunication industry, Business to Business segment preferred
- Knowledge of Rogers Business services, products and procedures
- Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC
- Excellent proficiency with Vision 21, ICM, AS400, INSIS, EWP, SGI, Oasis and Salesforce & Optic
- Strong communication skills (oral and written) and the ability to interface with all levels of the organization, across a variety of cross-functional teams
- Ability to bring new ideas and approaches that are appropriate to the business, challenging the status quo
- Strong analytical and problem-solving skills
- Post Secondary education in a related Technology or Telecommunications field
- ITIL, PMP certifications an asset
- Ability to promote a collaborative team culture through active listening, seeking to understand and information sharing
- Bilingualism (English & French) an asset
- Excellent presentation and communication skills

Schedule: Full time
Shift: No Selection
Length of Contract: No Selection
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Posting Category/Function: Project Management & Coordination
Requisition ID: 246931

Together, we'll make more possible, and these six shared values guide and define our work:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Corporate