Delivery Specialist
3 weeks ago
SCOPE OF JOB
The Automotive Delivery Specialist is responsible for working in close collaboration with the sales administrator, and ensuring a smooth and seamless delivery experience for customers. This includes verifying that the vehicle matches the customer order, collecting trade-in ownership, performing physical inspections of both new and trade in vehicles, scheduling delivery appointments, executing deliveries, and collecting final payment.
RESPONSIBILITIES & KEY ACTIVITIES:
- Prepare vehicle for customer delivery, this includes mounting license plate to new car, print the document necessary for the delivery, verifying vehicle accessories and vehicle specifications to match the order.
- Monitor delivery appointments in the store delivery calendar & communicate with customers as needed.
- Verify the customer’s chosen settings have been set up as specified.
- Greet and welcome the customer for the delivery of their vehicle.
- Giving explanations of the different features of the vehicle.
- Collect any outstanding payments due on delivery.
- Perform a physical inspection of the trade-in vehicle to validate vehicle condition is as described and collect associated documentation
- Additional duties as required.
WHAT YOU BRING ALONG:
- Knowledge of automotive sales and delivery processes.
- Ability to operate vehicles and perform basic vehicle maintenance tasks.
- Excellent customer service and communication skills.
- Ability to work efficiently in a fast-paced environment.
- Good organizational and time management skills.
- Valid driver's license and clean driving record.
- Experience with MS office is an asset.
- Ability to work evening hours, weekends, and holidays.
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