Network Analyst

Status - Temporary Full-Time - Temporary - Approximate length of assignment, in months - 18 - Type of Position - a Replacement - Start Date - Immediate - Salary - Per hour - Salary Grade - $50.32 - $54.70 - Department - York Region -> Corporate Services -> Digital & Customer Experience - Location Inform. Technology Serv - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary) - Job Description (E) **ABOUT US** Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. **WHAT WE OFFER** Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls. - **Defined Benefit Pension Program** - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. - **Employer of Choice** - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. - **Benefits and Wellness** - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation. - **Inclusive and Diverse Workforce** - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. **ABOUT THE ROLE** Reporting to a Projects Manager, ITS, is responsible for providing customer support, maintenance, repairs, upgrades, system backups and documentation of data centre and networking components, including servers, storage, security, software, virtual desktop, network and disaster recovery, etc; working closely with ITS staff, Senior Analysts and vendors to ensure all data centre and networking components are monitored, maintained, available, reliable and of sufficient capacity and capability to support current and future infrastructure initiatives. **WHAT YOU WILL BE DOING** - Utilizes incident tracking software to manage requests for support from customers and the IT Service Desk, in compliance with corporate and ITS standards, guidelines and policies. - Maintains customer’s active directory accounts, including the creation, deletion and modification of accounts, groups, distribution lists and network print queues in accordance with appropriate security policies and specifics of customer requests. - Works with vendors to unpack, move, install, configure, maintain and repair data centre and networking components. - Creates and maintains documentation and diagrams of data centre and networking components, including locations, serial numbers, revision levels, software licensing and service history. - Creates, maintains and documents standard operating procedures to ensure system backup, security and daily procedures are effective, documented and followed. - Performs monitoring and maintenance procedures on data centre and networking components and makes recommendations for improvements in reliability, availability, incident, and problem management procedures. - Utilizes enterprise backup software to ensure all system backups and restores are performed in compliance with records management policies and customer requests. - Works with ITS staff, customers and vendors to configure and support data centre and networking components. - Provides support and guidance to other team members, ensuring effective knowledge transfer. - Performs other duties as required to meet Branch and Department objectives. **WHAT WE ARE LOOKING FOR** - Successful completion of a Community College Diploma in Information Technology or a related discipline or approved equivalent combination of education and experience. - Microsoft Certified Solutions Expert (MCSE) and Cisco Cert