Operations Supervisor

Join to apply for the Operations Supervisor role at CBI Home Health. CBI Health is Canada’s leading community‑based healthcare provider, delivering rehabilitation and home health services across the country. Our integrated, interdisciplinary network provides physical and mental health services in clinic, home, facility, or remote settings via virtual care/telehealth. Role Overview The Operations Supervisor will assist with staff supervision, coaching and scheduling and create a safe, home‑like environment for clients, families and staff. The role may also provide customer service and intake coordination to referral sources, clients, families and stakeholders to ensure client schedule and funding needs are met, including completion and maintenance of service agreements. Responsibilities Supervise and provide direction to staff. Assist in ensuring that Direct Support Staff are scheduled in the homes. Collaborate with Clinical, Operations Managers and Board Certified Behaviour Analyst to develop monthly recreational activity plans. Collate and ensure follow‑through on contracted services, including the Individual Support Plan (ISP)/Plan of Care (POC) and Behaviour Support Plan (BSP) protocols. Ensure adherence to policies, procedures and regional licensing requirements. Assist in training and onboarding of Direct Support Staff. Provide applicable information to Manager for probation, annual performance reviews and performance improvement plans. Ensure mandatory and annual training requirements are complete. Report workplace injuries. Assist Operations Managers with accurate records of house petty cash and client personal funds. Assist with monitoring client finances (expenditures, reimbursements, personal‑fund reconciliation) and complete audits as per policy. Assist Operations Managers with completion and submission of recreation/activity summaries. Complete monthly summaries for funders. Required Qualifications Certificate in a related field such as a diploma in Behaviour Science, Developmental Service Worker, Child and Youth Worker, Psychology, Social Work or equivalent. At least two (2) years of experience in a supervisory or leadership role providing support to youth or adults with developmental disabilities and complex needs. Current CPR and First Aid Certificate. Valid Class G driver’s licence with a clean abstract. Broad Sector Screen dated within the last 3 months. Initial medical form and up‑to‑date Immunisation Record. Effective oral and written communication and proven interpersonal skills. Strong administrative and time‑management skills. Prepared to participate in Crisis Prevention and Intervention (CPI) Training (de‑escalation and physical management training). Ability to provide employee development and coaching in a teamwork environment. Well‑organized, flexible, detail‑oriented and focused on excellence in customer service. CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives. We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Management and Manufacturing Industries: Hospitals and Health Care #J-18808-Ljbffr