Live Development Tester

2 weeks ago

Montréal QC, Canada Ubisoft Full time

As a Live Development Tester at Ubi MTL, you’ll be part of the post-launch Qc team of a game. You’ll validate every features & updates that makes it into the Live version of the title. Also, helping in making sure the community is having a great experience while frequent content is released for the game.

You will need to interact with all members of your team, including other devtesters; designers, artists, directors, programmers, to understand the root of problems and find possible solutions to fixes. Thanks to you, players will come to uncover is not only a game that is playable, but an experience that’s enjoyable.

**Main Responsibilities**:
The main and routine tasks of this position include:

- Monitoring the Live version of the game, while verifying every features & releases (MTX, Events, Balancing, etc)
- Investigate, reproduce and report issues that affect the Live version of the game.
- Support the LiveOps team by validating Live maintenances & updates for the game on every platforms.
- Browse forums and websites like Reddit, Youtube, etc. to find & report any issues found by the community.
- Work closely with Community Dev & Customer Support to provide a great gaming experience for the community.
- Flag any major issues affecting the customer experience to the production teams, making sure these are quickly resolved.
- Produce and maintain documentation about processes or features pertaining to your team;
- Work with other development testers to stay up to date, fix features, suggest solutions to setbacks, share knowledge, etc.
- Collaborate with your team lead to understand the overall game vision & design documentation.

**Qualifications** Education**:

- High school diploma.
- Training in video game testing.

**Relevant experience**:

- 1-2 years in quality control, quality assurance, or related experience (troubleshooting, testing).
- Experience in Live operations an asset.
- Experience as a community manager, forum admin, etc.

**Skills and Knowledge**:

- Focus on customer needs
- Knowledge of different social media websites used by the community (e.g. Reddit, Twitter, etc.)
- Good knowledge of QA methodologies, tools and processes;
- Knowledge of bug tracking software (e.g. Jira) and test management tools (e.g. TestRail and Xray)
- Knowledge of the different PC Launchers and their shops (e.g. Uplay, Steam & Epic Games)
- Knowledge of Windows OS (win 10) and consoles (Xbox, PlayStation.)
- Basic scripting knowledge (e.g. Python)
- Rigorous and methodical;
- Proactive, autonomous and resourceful;
- Good interpersonal and communication skills.
- Excellent problem-solving, organizational, communication, and interpersonal skills
- A highly collaborative, empathetic, and innovative spirit
- A solid understanding of the development process & a passion for video games

**Nice to have**:

- Knowledge of the Office suite (Outlook, Excel, Word)
- Experience with competitive multiplayer games

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