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General Manager, Airport Operations
2 weeks ago
**Are you ready to take your career to new heights?**
**Job Title**: General Manager, Airport Operations
**Department**: Airports
**Location**:Vancouver, BC (YVR)
**Work Arrangement**:This role is primarily based in the office environment and is expected to travel as required to support operations within their assigned region.
**Position Overview**
The Airport Operations Leadership team is recruiting a General Managers, Airports Operations - Vancouver (YVR) base.
The General Manager, Airport Operations is responsible for the strategic and day-to-day operational management and oversight of the 3rd party service providers. This includes management and oversight of Above-The-Wing (ATW) and Below-The-Wing (BTW) operations, airport facility, customer service standards, liaising with local regulatory authorities, while keeping control of operational costs. This position will be responsible for the direct leadership and management of two direct reports (Operations Managers).
**Primary Job Functions**:
The General Manager, Airport Operations overseas the below functional areas within their assigned base/region.
- ** Oversight and Operational Delivery** - Through on-site and in person efficient oversight and relationship management of service providers, ensure that delivery of all service standards in accordance with established agreements are provided to the level and targets set. Fostering positive relationships with providers to ensure engagement and sense of ownership of the Flair product and maximizing opportunities to increase these areas to contribute to optimal performance. Reviewing with service providers their performance on a regular basis, when needed developing and/or overseeing performance improvement plans to target and deliver meaningful solutions to drive efficient and excellent operation and services.
- ** Operational Improvement** - The incumbent will be an integral part of leading change within the station and the industry through the adoption and implementation of ULCC best practices, in addition to newly defined airport operational processes. The key leader is required to have a proactive approach to solving operational issues and be capable of providing new solutions and leading the required change within their station.
- ** Baggage Services** - Provide oversight and management and leadership of the ground handling partner to ensure they are providing baggage tracking, handling, and delivery of delayed baggage including passenger communication, in accordance with Flair policies and processes. Identifying areas of improvement in station Missing Bag Ratio (MBR), then leading the development and oversight of improvement action plans.
- ** Organizational and Operational Representation**- Through development of relationships with stakeholders, represent Flair operations and advocate for the service levels, new initiatives, and operational needs at the airports for which Flair operates. This includes relationships with regulators, customs representatives, airport authorities, security, and ground handling management teams.
- ** Cost Management and Savings** - Through vigilant management of all operational costs under the parameters of the established agreement, ensure that all costs of the station are managed and the budget maintained. Additionally, proactively identifying new and potential cost saving initiatives for the station or operation.
**_ Secondary Job Functions:_**
- Work with CTA, TC, USCBP, Canada Customs and other regulatory organizations to ensure ongoing compliance and strengthening existing relationships through engagement, collaboration, and inclusiveness with all stakeholders.
- Work with trends identified through station delays, SMS, and or other operational inefficiencies and work with internal departments and partners to improve operational deficiencies.
- IROP Management and assess and executes appropriate resources to optimize performance.
- Leads, motivates, and develops employees to perform in a safe, efficient, productive, professional manner while delivering superior customer service.
- Assumes responsibilities of employment management
- including hiring, conducting performance evaluations, administrating corrective actions, training, and career development of direct reports.
- Utilize company and department support resources as needed to provide the teams with all tools and knowledge to execute on their duties.
- Ability to travel and support additional airports as required
- Participate in the start-up, restart of key new routes
- Lead the station budget, cost forecast and identify resources required
- Assist with business improvement implementation/development as needed.
- Other responsibilities as required.
**Qualifications and Requirements**:
- ** Education**:
- Bachelor’s degree/College Diploma in Aviation Management or a related field is preferred
- ** Experience**:
- Minimum of eight to ten years of airline operational management experience required
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