Operations Trainer

1 week ago

Vancouver, Canada Vancouver Airport Authority Full time

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Airport Operations an integral part to the success of the airport system, as a key role in facilitating safe and efficient and predictable movement of aircraft and all customers that those aircraft serve. Roles in Airport Operations are exciting and dynamic and require a strong team approach - which is key to everything we do.

**Position overview**

As the **Operations Trainer**, you will plan, develop and deliver practical and theoretical training for our Airport Operations Dispatchers, Terminal Duty Officers, Baggage and Gate Schedulers, Emergency Planning team and Operations Centre Managers. You are collaborative and adaptable, and will connect with stakeholders and incorporate feedback from other business units to ensure continuous program improvements.

**Key responsibilities include**:

- Developing an on the job mentoring structure for trainers and trainees; training the trainers to ensure that material is delivered consistently amongst all trainers
- Assisting with the development and design of training courses and implementing a process to ensure employees are knowledgeable and able to deliver exceptional work
- Coordinating and scheduling training classes, and keeping track of training records
- Writing a variety of training materials that are engaging and leverage current adult learning methodologies

**Key qualifications include**:

- At least five years’ experience in delivering, creating and implementing training programs, supplemented by a minimum of a two-year post-secondary certificate or diploma (bachelor’s degree in Business Management, Human Resources or equivalent is preferred); or an equivalent combination of training and experience
- Preference will be given to those with Certified Training and Development (CTDP) and/or Certified Training Practitioner (CTP) designation(s)
- Demonstrated experience with online learning tools and technology, and a strong understanding of the needs of adult learners
- Exceptional presentation (development and delivery), communication and relationship management skills
- Proven organizational, research and analytical skills
- Strong knowledge of airport operations, including airport processes, procedures and business partners

**Who We Are**

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. We strive to provide an environment that reflects the diversity of our communities, allowing us to better serve them.

Join us on this journey as we continue to transform our airport to better serve our communities.

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