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Onsite Av Service Technician

2 weeks ago

Toronto, Canada Diversified Full time

**About Diversified**:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
**What to Expect**:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
**How You’ll Contribute**:
The ADOPT Onsite AV Service Technician reports to and works within an assigned client site location daily, providing support for technical system needs. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction, as well as the renewal and growth of an ADOPT onsite support agreement. Support normally includes multiple aspects, such as meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. Additionally, technicians exercise technical skill level abilities to perform routine maintenance, and repair of faulty systems and equipment.
**What You’ll Do**:

- Exercise successful collaboration with Diversified team members and departments.
- Perform supporting assists for end-user meetings/conferences/events.
- Perform routine preventive maintenance of technical systems, ensuring a ready to use state.
- Perform resolution of any system/equipment repair faults discovered within systems.
- Interface/liaison with others in efforts related to equipment faults and repair needs.
- Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs).
- Develop and manage/maintain an inventory tracking/recording mechanism.
- Track/update repair needs, work duties and events within ticketing systems.
- Produce summary and detailed reports.
- Maintain functional aspects of technical systems for an optimal ready to use state.
- Continue to progress elevated technical skills related to technical systems characteristics.
- Continue to grow and hone soft skills related to satisfactory client relationships.
- Create proper reporting materials to help express the value of the role to the client.
- Create an atmosphere of pleasure and confidence with the Diversified client experience.

**Physical Working Environment**:
Normally provided a working area within an office/business environment. Dependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client’s building(s) and campus grounds. The daily working conditions may have various demands/situational relationships.
Examples of the demands/situational relationships you may encounter:

- Equipment access needs may be located within difficult areas (under conference/meeting room tables, within equipment closets/rooms, behind large displays/walls, within ceiling areas, cramped within small spaces such as kiosks, etc.)
- There may be needs to safely lift/handle equipment weighing up to 50 pounds.
- There are normally demands for walking great distances on a regular/daily basis.
- There may often be needs to traverse up/down stairwells on a regular/daily basis.
- There may be needs to work on/at the top area of ladders, electric lifts, or atop scaffolding.
- There may be an occasional need to work with hand tools, and/or electric power tooling.
- Hot to cold temperatures (and vice-versa) within physical environments may be encountered.
- Stresses may arise related to system/equipment failures, or difficult client interactions.

**What You’ll Bring**:
**Education/Certifications**:

- A high school diploma (or equivalent) is a minimum requirement for this position.
- A background screen and driving records check will be performed for all applicants.

**Required/Desired Knowledge, Experience and Skills**:

- 1+ years of experience with audio-visual related systems.
- Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension re