Team Lead

Who We Are:
CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 21 nursing clinics.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and Artificial Intelligence (AI).

Overview:
We are currently looking for someone to join our team in the role of
**Team Lead - Therapy Billing **at our
** Kitchener office**. Within a customer-focused environment, this position provides intake and scheduling expertise and support within an integrated client focused service delivery model.

**The schedule for this full-time position is Monday to Friday, 8:30am to 4:30pm. Flexibility is needed to work occasional weekends when needed.**

What We Offer:

- Competitive pay
- Meaningful, fulfilling work, helping patients and their families behind the scenes
- Supportive team environment and a great corporate culture
- Access to group discounts, including exclusive discounts from various retailers
- Total rewards program which includes health & dental benefits
- An Employee Assistance Program (EAP) for you and your family members
- Opportunities for continuing education and training
- Hands on mentoring and leadership support

What The Role Involves:

- Manages individual caseload related to intake and service delivery of client/employee schedules as defined by local management.
- Supports multi-disciplinary team through effective problem solving of conflicts/issues with regards to challenging scheduling cases, hard to service areas.
- Responds to multi-disciplinary team questions and concerns regarding scheduling policies and practices.
- Provides support and mentoring to multi-disciplinary team.
- Mentors and supports multi-disciplinary team in the completion of intake and scheduling tasks/requirements
- Mentors and supports multi-disciplinary team in the use of software and other technical enablers
- Primary contact designee for all Information System related problems.
- In collaboration with the Manager, troubleshoots employment related issues by providing necessary information and supportive documentation.
- In collaboration with the Manager, participates in the recruitment and hiring process for Team Coordinators
- In collaboration with the Manager, contributes to the development of annual training and operational plans related to client service delivery.
- Participates in the collection and/or analysis of key performance, quality and human resource indicators.
- Provides regular feedback and recommendations to Manager on intake and scheduling performance.
- Participates in the development and execution of ongoing quality improvement initiatives.
- Maintains and promotes a collaborative team relationship with clients/caregivers, funders, community partners, staff, volunteers and other internal colleagues.
- Where required, participates in internal and external committees and community functions (workshops, job/health fairs, community boards and participation on focus groups).
- Demonstrates a commitment to continued professional development and growth.
- Contributes to a healthy and safe working environment.
- Performs other duties as required

What You Bring:

- The minimum qualifications for this position are one (1) to three (3) years of post-secondary education and one (1) to three (3) years of job-related work experience.
- Excellent organization skills and high attention to quality, combined with the ability to manage multiple high priority tasks within a fast-paced service environment is required.
- Excellent verbal and written communication skills.
- Ability to work non-traditional hours is a requirement.
- Exceptional analytical and problem-solving skills.
- Advanced knowledge of scheduling systems i.e. Procura/CIMS experience an asset.
- Customer Service experience is an asset.
- Knowledge of Health/Homecare industry an asset.
- Fluency in multiple languages an asset.

CarePartners In Your Community:
In addition to providing home-based personal support, rehabilitation and therapy, nursing and palliative care across Ontario, CarePartners also serves the community through clinics, transitional care units, and provides relief in nursing homes and shared care settings. Through our outreach program, we’ve been organizing medical care and clinics in countries with poor access to health care since 2009.

Accessibility:

- CarePartners promotes and facilitates, as appropriate, the immunization of employees in order to provide a safe working environment for its employees, to deliver safe care to patients and to fulfill its commitment to evidence
- based health promotion. In