Site Manager

**Commercial Cleaning Services (CCS)** is currently seeking a Site Manager for a multi-site office tower in Burnaby, BC. As the Site Manager you will manage the delivery of contracted janitorial services and lead a team of unionized janitorial staff.

CCS, a **Black and McDonald**company, is a rapidly growing Building Service Contractor with over 250 clients at 1,500 employees across Canada. We believe in doing things right. Living and working safely, striving for growth and excellence, and creating an environment where people can flourish and succeed.

**What we Offer**
- Base salary of $60,000 - $70, 000
- Workplace benefit plan
- Mileage and vehicle allowances
- Hybrid and remote work options

**Job Duties**
- Understand service requirements and manage the execution of services in accordance with the scope of work
- Ensure work is completed in accordance with established work routes, schedules and equipment use for optimal efficiency
- Inspect sites and facilities to ensure cleaners’ work meets internal and external quality standards, take corrective action if required
- Process client work orders and follow up with the client to ensure satisfaction with service delivery
- Resolve client complaints and concerns and take steps to prevent escalation or recurrence
- Recommend or arrange for additional services required such as equipment repairs, replacements or out of scope periodic work
- Oversee staff management and ensure employees are consistently achieving performance results
- Train cleaning staff to complete tasks in compliance with CCS’ internal standards of quality and safety
- Promote a safe work environment by ensuring that cleaners are following CCS’ safe operating procedures
- Use technology tools effectively to perform checkpoints, close deficiencies, order supplies, and complete work orders, where applicable
- Complete payroll with accuracy, in accordance with established deadlines
- Ensure site is in compliance with required postings, communications and policies related to service delivery or health and safety
- Complete accident or incident reports to identify root causes and prevent reoccurrence
- Ensure equipment and supplies is well maintained and properly stored
- 3+ years’ experience supervisory experience in the janitorial industry, preferably in a unionized environment
- Flexible schedule to meet client needs
- Strong knowledge of best practices in the cleaning industry including cleaning processes, environmentally sustainable products, tools, equipment and machinery
- Exceptional leadership skills with the ability to motivate and develop high-performing teams
- Excellent communication skills, both verbal and written, with the ability to present complex information clearly to various stakeholders
- Strong verbal and written communication skills
- Flexibility to travel to client locations
- Positive, friendly mindset and ability to collaborate with a diverse group of internal and external stakeholders
- G Class Driver’s Licence

Commercial Cleaning Services recognizes that strength as an organization comes from inclusion and diversity. We are committed to honouring and respecting Indigenous and First Nations communities on whose land we operate. Reasonable requests for accommodation throughout the recruitment and selection process will be considered in accordance with Provincial and Federal employment legislation. Applicants must be legally authorized to work in Canada, without sponsorship.

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
- Wellness program

Work Location: In person