Business Controls Specialist

Requisition ID: 187678

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**:

- Contributes to the overall success of Business Controls and the Canadian Network, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.
- As a member of the Business Controls team the incumbent is responsible for providing independent and reliable next day review oversight to support Global Operations and Domestic Branch partners while ensuring all activities are followed in compliance with Bank governing regulations, internal Policies, and operational procedures.
- The Business Controls Specialist is also responsible for fostering the Global Operations culture by participating in and leading activities that will enhance the branding of the business line, employee engagement, cultural diversity, and community involvement.

**Accountabilities**:

- Responsible for completing a Next Day review on Account Monitoring, Pay/No Pay, Retail Lending, Day-to Day, Investment Platform Account Activity Report (IPAAR) and Small Business cases via the Business Controls Automated Tool (BCAT)
- Provides daily regulatory oversight and reporting to Branch Management Teams ensuring adherence to the effectiveness of Operational Risk, Know Your Customer, Regulatory Compliance Risk, Anti Money Laundering/Anti-Terrorist funding risk and Conduct risk for Day-to-Day, Investments, Retail Lending Compliance and Small Business and documenting any deficiencies for escalation to Branch Management and Manager, Business Controls

**Completion of Reporting by**:

- Review, investigate, research, and analyze customer transactions, and escalate to Branch Management, with appropriate recommendations in respect to Regulatory requirements (AML, KYC, etc.) and Risk Management based on the Bank’s risk appetite and risk culture
- Responsible for actioning and decision making on Business Controls Automated Tool (BCAT) cases that may have direct customer impact, as well as mitigate risk for the Bank
- Review, investigate, and analyze customer transactions and report Branch Management with appropriate Business Controls Automated Tool dispositions recommendations in respect to Regulatory requirements (AML, KYC, etc.) and risk management based on Risk Appetite
- Ensuring strict adherence to the Bank’s security procedures, including assigned authorities and lending limits for sales staff
- Accurately identifying Retail Lending Compliance deficiencies to ensure defect trending statistics are accurate

**Operations**:

- Acting as Subject Matter Expert within Business Controls for Retail Lending, Small Business, and Day-toDay Operations
- Having expert knowledge of all policies, procedures and regulatory changes relating to Retail Lending, Small Business, and Day-to-Day Operations
- Supporting the Branch Management team to ensure activities completed align to compliance requirements, based on established policies, procedures, and regulatory requirements
- Identifying potential processing efficiencies, automation opportunities or system enhancements
- Foster results by identifying potential investment referrals to Branch and by identifying potential frauds
- Follow-up of previously defected cases to ensure 100% defect resolution
- Adhering to KPI measurements
- Adhering to 24-hour Operational Performance Commitment timelines
- Ensuring Quality Control benchmark is met
- Ongoing collaboration within Global Operations to provide optimum Branch support
- Understanding how the Bank’s Risk Appetite and Risk Culture should be considered in Day-to-Day activities and decisions
- Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to, and effectiveness of Day-to-Day Business Controls to meet obligations with respect to Operational Risk, Regulatory Compliance Risk, AML/ATF Risk, and Conduct Risk, including but not limited to, responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Code of Conduct
- Champions a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment, communicating visions/values/business strategy, and managing succession and development planning for the team
- Provide back-up coverage to other specialized teams as required

**Education and Experience**:

- Expert knowledge of applicable Bank systems (IntraLink, Sales Builder, WorkHub, Forms Free Teller, Business Controls Automated Tool (BCAT)
- Thorough knowledge of policy and procedure associated with set-up and administration of financial products and services
- Thorough knowledge of non-regulatory retail and small business compliance, retail lending compliance, branch reports, and business account openi