Account Manager, Partnerships

**_Come Build a Better Financial Future for all Canadians_**

At Neo, we’re building a more rewarding financial experience for all Canadians.

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.
- LinkedIn’s Top Startup in Canada for 2022 and 2023
- Top-ranked mobile apps and credit cards
- Canada’s top-rated credit card
- Team of 700+ people
- 1M+ customers in 3 years
- 11K+ retail partners

**High Performance at Neo**

We recruit, hire, and build our company culture around these attributes:
**Teamwork**: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

**Ownership**: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

**Professional Integrity**:We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

**The Role**

As an Account Manager on the Partnerships team, you will promote the power of Neo to help retail brands (small and large) reach new customers, grow sales and achieve better business outcomes. You are the day-to-day contact for our merchant partners and are responsible for driving higher adoption and success, educating owners and staff on best practices that enable them to leverage Neo to the fullest extent. Beyond the day-to-day, you will be supporting our merchant partners to think about how we can partner together to drive customer acquisition and spend. Don’t worry, we will train you on how to master communication and relationship management

**What you'll be doing**:

- Develop and nurture deep, performance-driven relationships with each partner account in your portfolio, acting as their primary point of contact and advocate within Neo.
- Utilize Salesforce to proactively and effectively manage accounts.
- Empower partners to fully leverage the Neo platform through proactive performance discussions.
- Thoroughly understand partners objectives and clearly communicate how Neo can help them achieve those objectives while building stronger engagement and intelligence with their customers.
- Identify opportunities to cross-sell and up-sell partners on additional growth opportunities with Neo.
- Collaborate with internal teams such as sales, marketing, data, and product to deliver a white glove experience for our partners and customers.
- Escalate where needed, and follow-up promptly to ensure merchant expectations are exceeded

**Who we are looking for**:

- 2+ years of experience in customer success, marketing, business development, consulting, account management, or similar roles demonstrating your ability to build strong relationships and drive results.
- Excellent communication and presentation skills, with the ability to articulate value propositions and inspire action.
- A genuine desire to help businesses thrive and an innate ability to identify growth opportunities to expand partnerships.
- A team player with a proven track record in a high energy and fast paced environment with cross-functional teams.
- Excellent communication, time management, organizational, and problem-solving skills required.
- Ownership mentality.

**Working at Neo**:
Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make i