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Healthcare Business Analyst

3 weeks ago

Markham, Canada DecisivEdge Full time

**People Management: No**

**Travel Required: Yes**

**Location: Markham, Ontario, Canada**

**Five Days Onsite**

**Join our Team**:
We are looking for a **Healthcare Business Analyst**. A team member who is interested in and will take pride in evolving the Company’s culture of providing a great experience to our employees across our three geographic locations, and a secure, scalable, and reliable service to our clients. A contributor who will be a part of our solutions.

This role is based in our Markham, Ontario offices conveniently located near Highway 404 & 407. We are focused on team participation and commit to working a Full-Time schedule in our Markham office.

The Healthcare Business Analyst will be part of a professional, friendly, and fun-loving team that prioritizes its corporate culture focused on four foundational core values:
**Put Integrity First**

**Think “We” not “Me”**

**Be Passionate**

**Execute Flawlessly**

**Who We Need**:
**What You’ll Do**:

- Gather, analyze, and document business and functional requirements related to patient engagement solutions.
- Collaborate with product managers, developers, designers, and QA teams to deliver patient-centered features and enhancements.
- Conduct stakeholder interviews and patient journey mapping to identify pain points and opportunities.
- Translate business needs into user stories, process flows, wireframes, and acceptance criteria.
- Evaluate and benchmark existing patient engagement tools (e.g., patient portals, mobile apps, reminder systems, telehealth platforms).
- Support system implementations, testing, training, and change management activities.
- Monitor key performance indicators (KPIs) to evaluate engagement levels and suggest improvements.
- Stay updated on industry trends and regulatory requirements related to patient experience and digital health.

**What You’ll Need**:

- Bachelor’s degree in Business or Health Information Systems, or a related field.
- 4+ years of experience as a Business Analyst, with at least 2 years focused on **Patient Engagement and Education**.
- Knowledge of healthcare workflows, patient portals, EHR/EMR systems (e.g., Epic, Cerner), CRM tools, or engagement platforms.
- Experience working with HIPAA-compliant systems and understanding of data privacy in healthcare.
- Strong communication, documentation, and stakeholder management skills.
- Familiarity with Agile/Scrum methodologies.
- Ability to work cross-functionally with clinical, IT, and business teams.

**What We Offer**:

- A competitive compensation package
- Health, dental, and vision coverage
- Paid life insurance and long-term disability coverage
- Empowered Company culture
- Paid professional development
- Recognition programs
- Open-door policy
- Diverse team makeup
- Participation in Company sponsored charitable causes