Current jobs related to IT Support Analyst - Markham - RG Henderson
-
Senior IT Analyst — MSP Escalation
4 weeks ago
Markham, Canada IT Solutions Full timeA leading Managed Service Provider in York Region is seeking a Senior Information Technology Analyst to provide technical support and mentorship within the team. The ideal candidate possesses over 5 years of experience with strong problem-solving skills and expertise in virtualization technologies. This full-time position offers opportunities to grow with...
-
Senior Information Technology Analyst
4 weeks ago
Markham, Canada IT Solutions Full timeJoin to apply for the Senior Information Technology Analyst role at IT Solutions. Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider...
-
IT Support Analyst
7 days ago
Markham, Canada Citron Hygiene Full timeGreat companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs...
-
IT Support Analyst
1 week ago
Markham, Canada RG Henderson Full time**RG Henderson** **IT Support Analyst** **Who we are**: RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the south-western Ontario area. We have over 100 years of history and our licensed, factory-trained technicians minimize downtime and...
-
Senior Analyst, Managed Services
2 weeks ago
Markham, Canada IT Solutions Full timeJob Summary The Senior Analyst, Managed Services is responsible for providing support to client technical issues, supporting and mentoring co-workers, acting as an escalation point between Service Desk and Infrastructure Administration Team, ensuring call volume is under control, SLAs are met or exceeded, and ensuring clients receive efficient, polite,...
-
Senior Analyst, Managed Services
2 weeks ago
Markham, Canada IT Solutions Full timeJob Summary The Senior Analyst, Managed Services is responsible for providing support to client technical issues, supporting and mentoring co-workers, acting as an escalation point between Service Desk and Infrastructure Administration Team, ensuring call volume is under control, SLAs are met or exceeded, and ensuring clients receive efficient, polite,...
-
Jde Support Analyst
2 weeks ago
Markham, Canada Black & McDonald Limited Full time**Position**: JDE Support Analyst **Location**: Markham, ON **Work Structure**: Permanent, full-time hours, hybrid *No contractors, and no ability to work fully remotely in this opportunity* **Position Summary** The JD Edwards Support Analyst provides analytical and technical expertise in implementing, designing, developing, supporting and/or analyzing...
-
Technical Support Analyst- Club
2 weeks ago
Markham, Canada EWS Group Full timeTechnical Support Analyst- ClubTechnical Support Analyst- ClubLocations: Canada - Markham - OntarioTime Type: Full timePosted On: Posted 4 Days AgoJob Requisition ID: R39199Job Details:Technical Support AnalystClub DivisionMarkham, OntarioTHE COMPANYGary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and...
-
Financial Analyst
2 weeks ago
Markham, Ontario, LRE, Canada Support Services Office Full time $65,000 - $1,100,000 per yearSienna Senior Living (TSX: SIA), is one of Canada's largest owners and operators of 101 seniors' living residences, in addition to managing 12 residences for third parties. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada's...
-
C- Technical Support Analyst
2 weeks ago
Markham, Canada Children Believe Fund Full time**Careers That Empower Young Dreamers** When you make a decision to work with Children Believe you’re not just doing something great for your career, you’re helping empower children around the world to access education, pursue their dreams and be a voice for change. We know there are lots of career options for talented, top performers like you, but not...
IT Support Analyst
2 weeks ago
**RG Henderson**
**Who we are**:
RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the south-western Ontario area. We have over 100 years of history and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service
**IT Support Analyst: What will you do ?**
**Your Duties and Core Responsibilities will be**:
- Supports all aspects of the IT operations (ie. hardware, software, network) with direction from the IT Support Analyst Team Lead and the Director, IT.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Install, maintain, and support company hardware and software including, but not limited to, client equipment; copiers and printers; hand scanners and Zebra thermal devices; audio/visual equipment; mobile phones; and tablets.
- Execute full system virus and malware scans, mitigating any threats present on the network
- Works with the IT team to maintain data security by monitoring systems and logs; ensuring data is backed up, archived, and purged as necessary; preventing intrusions; and using whatever means necessary to maintain data integrity
- Assist in maintaining the Support Desk ticketing system to manage, prioritize, document, and successfully close customer reported problems in a time sensitive manner. This would include the maintenance of custom programming within the environment and completing performance tuning and optimization (PTO) of the system database.
- Monitor the Heritage environment and proactively report potential problem areas.
- Provide and/or support in-house user training as required.
- Update and maintain documentation to include system configurations; disaster recovery processes/procedures; equipment inventories and locations; educational material; and how-to documents to aid in system usage.
- Support all project work on an as needed basis and other duties as assigned.
**Your Qualifications (Education, Experience, and Licenses/Certifications) are**:
- Minimum high school graduation required. Completion of a post-secondary technical IT program at an accredited institution is preferred.
- Minimum of 3 years of relevant IT and client support experience.
- Relevant system certifications are preferred.
- Experience with Group Policy, PowerShell, Print and File services, virtual environments such as VMware, Voice over IP (VOIP) systems, as well as LAN/WAN technologies is desirable.
- Knowledge of networking, operating system, and server architectures.
**Your Required Knowledge, Skills and Abilities are**:
- Customer focused, responding quickly to customer needs and interacting successfully with all levels of employees within the organization.
- Ability to work in a team environment as an individual contributor; working in an atmosphere of respect and care, and providing support to each other and our customers, emphasizing communication to achieve our common goals.
- Ability to exercise independent discretion and make decisions in a time sensitive environment with mínimal or no supervision.
- Demonstrates an eagerness to learn; and expand technical knowledge and experience, keeping up with current technical developments and performing complex tasks.
- In-depth problem solving; solving difficult problems through careful and systematic evaluation of information, possible alternatives, and consequences.
- Detail-oriented and organized, with attention to accuracy, good research skills, analytical and problem solving ability, ability to multi-task and work under pressure to meet deadlines; effectively organizing and planning work according to organizational needs by defining objectives and proactively anticipating needs and setting priorities.
- Ability to keep information confidential.
- Ability to explain technical concepts and theories to nontechnical audiences.
- Available to participate in the on-call rotation shift.
- Availability for night/weekend work during system outages, upgrades, or changes as necessary.
- Valid provincial driver's license.
- Preferred use of personal vehicle that is insured and in good repair for use over the course of business; mileage will be reviewed and reimbursable in accordance to CRA guidelines.
- Clean driver's abstract.
- Work background checks.
- Fluency in English is required and French is an asset
