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Desktop Support Analyst

2 weeks ago

Markham, Canada AMPHENOL CANADA CORP Full time

**LET’S CONNECT**

**Amphenol Canada Corp.**

**Reasons to Join Amphenol Canada**
- Excellent benefits coverage, including health, dental, vision & travellers’ insurance
- Health Care Spending account
- Company pension plan
- Progressive employee incentive plans
- Talent development - we invest in your growth
- Company Recreation Club offering fun draws with exciting prizes, summer BBQs, holiday parties & more

**Desktop Support Analyst**

**What does a Desktop Support Analyst do?**

**Technical Troubleshooting**: Identify and resolve hardware and software issues promptly and efficiently. Collaborate with the IT team to escalate and address complex problems.

**System Maintenance**: Conduct routine maintenance activities on desktop systems and associated hardware. Ensure antivirus and security software are up to date on all devices.

**Network Deployment: Provide** technical support and troubleshooting for network infrastructure, including routers, switches, firewalls, and access points. Monitor network performance and security, identifying and resolving issues promptly**.**

**User Training**:Conduct training sessions to enhance end-users’ understanding of technology. Create and update user guides and documentation.

**Asset Management**: Maintain accurate records of IT assets, including desktops, laptops, and peripherals. Coordinate asset procurement, inventory management, and disposal.

**Remote Support**: Provide remote assistance to off-site users, ensuring consistent quality of support.

**Collaboration**: Collaborate with other IT team members to address complex technical issues. Work closely with IT leadership to implement and improve IT processes.

**What do you bring to the table**
- Graduate of computer studies, networking, or related discipline
- 3 - 4 years’ experience in a similar role
- Proficiency in MS Office 365 (install, set-up and troubleshoot)
- Rudimentary networking knowledge (DHCP, DNS)
- Proven customer service experience
- Experience with VMware or other hypervisors

**Desired to Have**:

- Knowledge of Microsoft Active Directory is preferred
- Relevant certifications (e.g., CCNA, Fortinet NSE) are a plus.
- Intermediate hardware & software troubleshooting skills in a Microsoft Windows based environment
- Amphenol Canada is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity you should advise Amphenol, in a timely fashion, of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentiality._

**Job Types**: Full-time, Permanent

Pay: From $60,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday
- On call

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- VMWare: 1 year (required)
- Windows: 3 years (required)
- Software troubleshooting: 3 years (required)
- Customer service: 3 years (required)
- Computer networking: 3 years (required)

Work Location: In person