Assistant Front Office Manager

2 days ago

Sidney, Canada Best Western PLUS Emerald Isle Full time

**Job Summary**

**Duties**
- Assist in overseeing daily front office operations, ensuring efficient and effective service delivery.
- Supervise and train front desk staff, promoting a positive work environment and high-quality guest interactions.
- Manage guest check-ins and check-outs, addressing any inquiries or concerns promptly.
- Handle multi-line phone systems to manage incoming calls and provide information to guests.
- Coordinate with other departments to ensure seamless guest experiences.
- Maintain accurate records of room availability and reservations.
- Implement hotel policies and procedures while ensuring compliance with safety regulations.
- Provide exceptional customer service by anticipating guest needs and resolving issues efficiently.

**Skills**
- Multilingual or bilingual proficiency is highly desirable for effective communication with diverse guests.
- Strong phone etiquette skills to handle inquiries professionally and courteously.
- Proven customer service skills with a focus on enhancing guest satisfaction.
- Experience with front desk operations in a hotel setting is preferred.
- Familiarity with multi-line phone systems and reservation software is advantageous.
- Ability to work collaboratively in a fast-paced environment while managing multiple tasks efficiently.
- A background in hospitality is essential, demonstrating an understanding of industry standards and practices. This position offers an opportunity to grow within the hospitality industry while contributing to our commitment to exceptional guest experiences.

**Job Types**: Full-time, Permanent

Pay: $55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- On-site gym
- Tuition reimbursement

**Experience**:

- Hotel Front Desk: 2 years (required)

**Location**:

- Sidney, BC V8L 1X2 (required)

Work Location: In person

Application deadline: 2025-08-22
Expected start date: 2025-09-05

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