Shipping and Receiving

POSITION PROFILE

Job Title: Sample Reception
- Reports to (title): Sample Logistics Supervisor
- Department: Sample Logistics/Customer Service

Basic Purpose: What is the overall function of the job?
- Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team. This position also includes various laboratory and administrative functions.

Key Accountability/Responsibilities: What specifically is this job expected to accomplish?
- Greet all clients in a friendly, positive manner
- Receive all client samples
- Unpack samples and organize them according to analytical requirements
- Sort, distribute, filter and preserve samples
- Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and/or received date
- Ensure all samples are redirected as required
- Ensure supply inventories are maintained
- Prepare bottle orders requests and coordinate delivery of bottle orders when needed
- Label and/or dispense acid in bottles, when necessary, as per safety standards
- Check the accuracy of bottles sorted to the bottle order
- Pack bottles in coolers, ensuring sufficient packing materials and ice packs are provided as per Transportation of Dangerous Goods (TDG) Regulations
- Ensure the bottle order paperwork is included in the cooler
- Seal cooler with packaging tape and ensure it is safe for transportation
- Place all shipping labels on coolers as per TDG requirements
- Separate all coolers as per delivery requirements
- Ensure all coolers are clean and in good condition
- Print and process bottle orders from LIMS to be shipped out to work sites in a timely and efficient manner
- Prepare sample containers and supplied needed for sample collection, pack bottles in intermediate packaging as per TDG requirements
- Receive all supplies and goods, unpack, verify shipping info and deliver to the designated lab drop-off area
- Work with various couriers for pickup and delivery
- Sorting/Disposing of soil and water samples that are due for disposal as per WI
- Maintain stock of sampling containers/media
- Workout any bottle discrepancies with Customer Service group
- Maintain working area in a clean, safe and an organized manner
- Provide support to the Sample Log In team
- Ensure accuracy of results and data entry
- Recognize routine and non-routine problems and escalate to the Supervisor
- Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
- Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
- Adhere to Bureau Veritas quality systems QA/QC, SOPs and external accreditation requirements
- Adhere to Bureau Veritas safety policies
- All other responsibilities as assigned

Skills and Knowledge: What skills and knowledge are used to carry out job responsibilities and solve problems?
- Technical Diploma
- Experience in a laboratory environment is considered an asset
- Ability to lift up to 40 lbs
- Excellent attention to detail
- Strong communication skills (both written and verbal)
- Strong computer skills (Microsoft Word, Excel, Outlook etc.)
- Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
- Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required

Work Relationships
- Internal: Laboratory Operations and Customer Service
- External: Clients and Couriers

Working Conditions: physical work environment, physical and mental effort, visual/listening attention and travel
- High level of work production in fast-paced lab environment
- Flexible working hours, overtime and shift work
- Changing priorities and balancing workload to meet tight deadlines
- Some lifting and carrying (up to 40 lbs) and may involve long periods of standing
- Hazardous materials are handled using established safety procedures and appropriate equipment