Inside Sales

7 days ago

Thunder Bay, Canada Trans Canada Safety Full time

**Company Overview**:
We are a customer-focused, fast-paced supplier dedicated to providing high-quality products and exceptional service to our clients. Our team thrives on collaboration, innovation, and a strong commitment to meeting customer needs. We are currently seeking a dynamic and organized individual to join our Thunder Bay branch as an **Inside Sales & Customer Service Representative**.

**Position Overview**:
**Key Responsibilities**:

- Greet and assist walk-in customers with professionalism and product knowledge
- Handle incoming calls and direct inquiries to appropriate departments
- Create, follow up on, and revise customer quotes
- Accurately process orders for in-store pickup or shipping
- Proactively notify customers about order status and follow up on pending requests
- Maintain and replenish product displays and stock shelves
- Support inventory management, including cycle counts and organization
- Collaborate with the sales team to meet customer expectations and sales targets
- Process purchase orders (P.O.) accurately and efficiently
- Conduct respiratory fit testing as needed (training provided)
- Perform additional duties as assigned by management

**What We Offer to Help You Succeed**:

- Integration into our **Inside Sales Team**, sharing a team inbox and collaborating closely with North Bay support staff
- Hands-on training provided by our experienced team who will guide you on systems, procedures, and regional practices
- Continued support from a growing team in Thunder Bay.
- Clear prioritization of primary tasks, with support from sales support staff and the assistance of colleagues to streamline daily responsibilities

**Qualifications**:

- Previous experience in customer service, retail, or inside sales
- Strong organizational and communication skills
- Order processing and inventory control knowledge
- Ability to multitask and manage competing priorities in a busy environment
- A collaborative mindset and willingness to learn
- Previous experience in fit testing or willingness to be trained

**How to Apply**:
Only those moving up to the next step of the hiring process will be contacted.

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2025-06-09

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