Account Manager
7 days ago
**Role Overview**:
We are seeking an energetic and goal-driven **Account Manager** to join our team at Otter. In this role, you will be responsible for new customer acquisition, driving engagement, retention, and maximizing the monetization of a growing portfolio of 100+ active operator accounts. You'll have the opportunity to work in a dynamic, fast-paced environment, supporting our customers in optimizing their experience and extracting maximum value from our products.
**Key Responsibilities**:
- **Customer Acquisition & Sales**: Conduct high-quality outbound outreach to prospective customers from company-provided or self-sourced leads. Use value-based selling techniques to close deals and grow our customer base.
- **Pipeline & Account Management**: Build, manage, and track a robust customer pipeline in Salesforce, providing weekly reports on sales goals and performance. Achieve monthly sales targets for acquiring new customers.
- **Customer Education & Activation**: Onboard new customers, ensuring they understand the product's value and have the tools to maximize early lifecycle performance.
- **Customer Retention & Engagement**: Proactively manage a book of 100+ active customers, ensuring they consistently derive value from the product and maintain strong operational performance.
- **Revenue Growth**: Identify opportunities to upsell and expand accounts by introducing new products and features to high-performing customers.
- **Product Feedback & Evolution**: Capture customer feedback to improve product functionality and contribute to the continuous evolution of the product offering.
- **Process & Analytics**: Follow detailed internal processes to ensure success for customers. Use analytics tools (Google Sheets/Excel) to interpret data and drive customer success.
- **Escalations & Advocacy**: Handle customer escalations that could not be resolved by onboarding or support teams, advocating for the customer's needs within the company.
**Required Skills & Qualifications**:
- **Education**: Bachelor's degree preferred, but not required.
- **Experience**: 0-3 years of relevant work experience. Previous experience in sales, customer success, or account management is a plus. Experience in the restaurant, food, SaaS, or tech industries is preferred.
- **Competencies**:
- **Hustle & Resilience**: Ability to thrive in a fast-paced, goal-oriented environment.
- **Goal-Driven**: A focus on meeting and exceeding sales targets and customer satisfaction metrics.
- **Customer-Obsessed**: Passion for delivering value to customers and ensuring their success.
- **Analytically-Inclined**: Comfortable working with data (Google Sheets/Excel) to track performance and drive insights.
- **Commercial Acumen**: Understanding of business operations and how to drive value through customer relationships.
- **Preferred Experience**:
- B2B sales, customer success, or account management in a fast-paced industry.
- Familiarity with tools like Salesforce or similar CRM systems.
- Experience with customer-facing data (basic spreadsheets or analytics) is a plus.
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