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Account Manager

2 weeks ago

Concord, Canada Vinylbilt Windows and Doors 2021 Inc. Full time

Job description:
**Account Manager (Window Industry Experience Preferred)**
- Location: Vaughan, ON_
- Full-Time | On-Site with Travel Across Ontario & Canada_
- Compensation: Base Salary + Annual Bonus + Paid Travel Expenses_

**Join a growing window and door manufacturer in Ontario**
We’re looking for a dedicated **Account Manager** to join our team and become the primary point of contact for our valued dealers across the country and beyond.

If you have strong relationship management skills, thrive in a fast-paced environment, and want to grow your career in the window and door industry—this could be the perfect opportunity for you.

**What You’ll Do**:
**Build and Manage Client Relationships**
- Be the go-to person for your assigned dealer accounts.
- Visit clients across Ontario and Canada to build trust and offer support.
- Maintain detailed client profiles using Zoho CRM.
- Collaborate with internal departments to resolve client concerns quickly and thoroughly.

**Learn & Share Product Knowledge**
- Become an expert on our windows and doors—including how they’re made and what makes them great.
- Understand key industry ratings (Energy Star, NAFS) and sizing limitations.
- Translate technical knowledge into value for dealers.
- Help solve unique product challenges that fall outside of standard specs.

**Support Order Desk Operations**
- Enter and process customer orders accurately and efficiently.
- Assist dealers with product selections and quotes.
- Ensure orders are completed and shipped on time.
- Provide suggestions and upsell additional products when appropriate.

**Monitor Sales & Provide Admin Support**
- Stay updated on market trends and competitor products.
- Proactively identify opportunities to grow sales within assigned accounts and implement strategies to increase order volume.
- Contribute to achieving sales targets and help grow the account sales
- Participate in internal meetings and share valuable client feedback.

**What We Offer**:

- **Travel expenses paid** for all client visits—no out-of-pocket costs.
- **Annual performance bonus** (discretionary, based on meeting sales goals).
- Supportive team and training environment.
- A chance to grow in a company that manufactures every product in-house—no outsourcing.

**What You Bring**:

- 1-3 years of customer service or account management experience (preferably in windows/doors or manufacturing).
- Experience with CAD, FeneVision, or Zoho is a plus.
- Strong communication, organizational, and problem-solving skills.
- Willingness to learn the technical aspects of window construction and design.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- A valid driver’s license and willingness to travel.

If you’re ready to take your customer service or sales career to the next level with a company that values quality, support, and innovation—**we’d love to hear from you.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Mileage reimbursement
- On-site parking
- Paid time off

Work Location: In person