Studio Assistant

Company Description
**_

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description**:
The Studio Assistant is responsible for enhancing the productivity and experience of the Product Design team by providing seamless administrative and program support to team members within the department. Working closely with the team and cross-functional partners, this role supports and executes on programming and key initiatives in a timely and accurate manner. The Studio Assistant champions the Indigo brand, providing a high level of service and support to all internal and external customers.

**KEY PERFORMANCE METRICS**
- Completion of projects/tasks on time, to a specified standard
- Satisfaction of internal and external partners
- Improved efficiencies of Creative programs

**KEY ACCOUNTABILITIES**

Functional
- Supports the leadership of the Indigo Design Studio, ensuring meetings are prioritized, location is secured, and materials are prepped
- Manages the team calendar, including setting deadlines and reminders that ensure the team remains on track to achieve critical path delivery dates
- Schedules and plans weekly team touch bases and milestone meetings, including sketch reviews, design presentations, critical path updates and meetings with the CCO
- Supports the planning and scheduling of all off-site design events and partners with the CCO and Creative Director, Presentation to set up design events, including showroom, presentations, and additional styling elements
- Prioritize and prepare documents that reflect the Indigo brand: letters, presentations, agendas, notes, templates, expenses, spreadsheets etc.
- Develop, implement, and maintain a system of product sample management that ensures a well-organized and maintained office environment
- Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
- Proactively identify and anticipate customer expectations and needs
- Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
- Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People
- Collaborate with others to drive flexible and iterative solutions quickly and easily
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to get input
- Encourage others to freely share their point of view and be open to feedback
- Cultural
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate the diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
- Embrace, champion and influence change through your team and/or the organization

**KEY RELATIONSHIPS**

Internal:

- Executive Assistant to the CEO
- Office Services
- Executive Assistants in other departments
- Visual Merchandising
- Creative Studio
- Marketing & Online
- Retail Operations
- Supply Chain

External:

- Service providers and vendors

**Qualifications**:
Work Experience / Education / Certifications
- 3-5 years of experience as an Executive Assistant/Administrative Assistant
- College/University education preferred

Competencies / Skills / Attributes
- Demonstrated ability to prioritize multiple tasks, maintain attention to detail, and get things done
- Strong customer service orientation
- Troubleshooting and problem-solving abilities; able to exercise independent judgment and make good decisions
- Ability to build strong relationships across the company and to know when and how to involve others outside of own department to get things done
- Technologically savvy - advanced knowledge and proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook) and an aptitude for new programs
- Flare for visual presentati