Customer Service Representative

2 days ago

Edmonton, Canada DPX I NatPro Full time

**CSR - Applications**

**FIRE PUMPS AND SYSTEMS**

**JOB DESCRIPTION**:
The Inside Sales / Applications Specialist will work closely with the Outside Sales team to review and develop comprehensive fire pump solutions and generate formal quotations for our clients in specific markets across Canada. In this role you will be reviewing RFQ’s, working with key suppliers and preparing proposals offering the best possible solution for multiple products in the industry. As the project moves to the next step you will be responsible for ensuring a clear and developed plan to forward to the Operations Team for execution.

**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Execute a full technical review and select appropriate equipment to meet client specifications provided in the Request for Quote (RFQ)
- Prepare comprehensive quotations for submission
- Work directly with represented manufacturers to obtain technical information, project pricing and special requirements.
- Ensure all quotations and orders are prepared and submitted as per schedule commitments
- For orders/contracts, assist in preparing internal technical documentation such as sales order work sheets and purchase orders to various Suppliers. Initial loading of contracts into the corporate ERP system
- Complete a hand-over to the operations group that is thorough and complete for execution
- Support operations group on technical issues
- Technical review / approval of vendor data/dwg
- Client returned document / drawing revisions including Change Order requirements
- Update and maintain Natpro’s internal tracking system on a regular and frequent basis
- Develop and maintain project activity reports indicating status (e.g. pre-feasibility, budget, RFQ)
- Work with the support team and management to further build on Natpro’s reputation as a knowledge-based company that provides technically superior, high-quality equipment.

**EDUCATION, TRAINING, SKILLS AND EXPERIENCE**

**Absolutely Must Have**:

- Two to five years rotating equipment experience
- Understanding of process diagrams (P&ID, PFD) and packaged systems
- Ability to effectively present ideas and influence buying decisions
- A thorough and demonstrated knowledge of the process involved in the represented markets and products
- Superior and effective communication skills both written and verbal
- Demonstrated analytical skills required for technical documents review and comment
- Better than average computer skills, particularly Excel, Word and Outlook
- Superior Organizational skills - a self-starter who can work independently with little supervision

**Experience Considered an Asset**:

- Working knowledge of NFPA20 and other applicable standards
- Technical Specification Writing
- Fire Pumps and Systems
- Consulting Engineers and Sprinkler Contractors
- Technical Education and background, Mechanical P.Eng. or C.E.T designation preferred
- French/English bilingualism

**PERSONAL TRAITS**:

- Must be articulate and presentable
- Exhibit tenacity with a diplomatic approach
- Enjoys working with a wide variety of people both internally and externally in an office environment
- Exhibits a sense of urgency to the tasks at hand
- Strength in Time-Task Matrix fundamentals

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