Full Time

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy. Kate Spade New York is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity. Supervisor - Kate Spade New York Metrotown Kate Spade Burnaby, BC, Canada As a member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. **Responsibilities**: The supervisor's responsibilities include, but are not limited to the following: Client & service expert: Expertise in the development of a clientele Model and lead the team by developing a repeat business and maximizes sales through proactive client outreach Build and maintain new/existing client relationships and has a strong, productive client book Maintain clientele and thank you note standards Demonstrate strong use of selling skills Leadership presence: Achievement of personal sales goals Educate team on sales plans, personal sales goals, store stats, and drives team to achieve them Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles Foster a team environment by creating a fun, competitive, inviting atmosphere Building brand equity: Understand and can communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer Ensure brand and operating standards are met to support brand consistency. Ensure store presentation standards are achieved and maintained Operations: Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility Accurately processes all pos transactions and inventory functions such as transfers, receiving, FedEx shipments, repairs, and damages to maintain the integrity of the inventory Adherence to kate spade loss prevention policies and operational procedures **Qualifications**: Skills and abilities required: Two to three years prior retail experience in a similar retail environment Strong written and verbal communication skills Detail oriented Proactive ability to multi-task and prioritize College degree preferred Physical requirements: Available to work store schedule, as needed, including evenings and weekends Standing for extended periods of time Able to safely lift boxes up to 40 pounds Comfortable climbing ladders About the Brand "crisp color, graphic prints and playful sophistication are the hallmarks of kate spade new york. from handbags and clothing to jewelry, fashion accessories, fragrance, eyewear, shoes, swimwear, home decor, desk accessories, stationery, tabletop and gifts, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we call it living colorfully. whistle while you work live (and work) colorfully with one of our teams" **Our Competencies for All Employees** - **Courage**: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. - **Creativity**: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. - **Customer Focus**: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. - **Dealing with Ambiguity**: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. - **Drive for Results**: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. - **Interpersonal Savvy**: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tensio