Associate University Registrar, Enrolment Systems and Operations

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**Job Summary**

Reporting to the University Registrar, the Associate Registrar, Enrolment Systems & Operations provides strategic and operational leadership in the development, delivery, analysis, and continuous improvement of student information systems, student records, registration management, academic scheduling, examinations, reporting, and ministry enrolment reporting within the Office of the University Registrar (OUR). This position plays a critical role in ensuring effective, student-centred services, while supporting academic program delivery, enrolment management, compliance with government regulations, and the university's strategic priorities.

The Associate Registrar is responsible for the functional leadership and administration of the student information system (currently PeopleSoft Campus Solutions) and its integrated systems, ensuring the security, integrity, and availability of student data. The incumbent oversees the management of student academic records and documentation, leads the development of academic schedules, coordinates exam operations, ensures the effective management of registration processes, and oversees the timely and accurate submission of internal and external reports, including those required by government and regulatory bodies.

A key member of the OUR Senior Management Team, the Associate Registrar, leads cross-functional initiatives to enhance service excellence, data stewardship, and process improvement across all OUR units. The incumbent collaborates extensively with academic and administrative partners, Information Technology Services (ITS), and external partners to ensure operational alignment and efficiency. The Associate Registrar maintains active involvement with professional organizations such as OURA, ARUCC, and OUAC to ensure Queen's University interests are represented and to support professional development for themselves and their team. The Associate Registrar also serves as Acting University Registrar as required, contributing to the leadership and direction of the OUR.

The Associate Registrar plays an important role in the University’s efforts to enhance indigenization, equity, diversity, inclusion, accessibility and anti-racism while contributing to the shared mission of supporting and engaging student in safe and meaningful ways.

**KEY RESPONSIBILITIES**:
**Strategic Leadership and Collaboration**
- Collaborate with OUR leadership to develop and implement strategic initiatives that advance divisional and institutional priorities.
- Ensure alignment of student information systems, records management processes, registration management, academic scheduling, exams operations, reporting, and ministry compliance with the goals of the OUR, Division of Student Affairs, and the University.
- Establishes and maintains effective working relationships with the Vice-Provost (Teaching and Learning) portfolio, including the Centre for Teaching and Learning, to ensure registrarial systems, scheduling, and support align with evolving pedagogical needs and academic-integrity requirements.
- Foster a culture of collaboration, continuous improvement, and innovation across all OUR units.
- Lead and manage project teams comprised of institutional colleagues, fostering collaboration and resolving challenges to deliver learner-driven services.
- Provide counsel to the Registrar regarding a wide range of issues, from student concerns to the impact of legislative and policy changes, to system and process development.
- Act as a change leader for new initiatives impacting systems, student records, registration, scheduling, exams, and reporting services.
- Serve as Acting University Registrar when required.

**Systems Management**
- Lead functional management of the student information system (currently PeopleSoft Campus Solutions) and integrated systems supporting admissions, registration, student records, financial aid, scheduling, exams, and reporting ensuring the accuracy, integrity, security of academic records and the registration process.
- Coordinate system upgrades, patches, enhancements, and testing activities in collaboration with ITS and external partners.
- Ensure the security, integrity, and effective use of student data across the OUR.
- Oversee the design, testing, and deployment of system improvements, ensuring potential impacts are assessed across OUR units.
- Provide leadership to ensure that all OUR units are effectively leveraging technology and systems to support efficient, coordinated, and innovative operations that me