Manager, Graduate Studies

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Job Summary
Reporting to the Director of Program Administration, the Manager, Graduate Studies, is responsible for assisting the Director in short and long-term strategic, academic, and operational planning, and for the effective management, planning, and coordination of the unit’s administrative operation to provide a great student, faculty and staff experience. This includes the implementation, ongoing development and administration of policies, procedures and practices related to graduate programs, recruitment, core event organization, admission assessment, award administration, timetabling, registration processes, grade collection, student advisement, degree list reporting, and managing the Graduate Studies staff. This position is responsible for establishing and maintaining strong professional relationships with students, faculty and staff. The Manager, Graduate Studies, requires sound judgment, independent decision-making, responsibility, initiative, vision, and efficiency, as well as leadership skills, and strict adherence to matters of confidentiality.
**Job Description**:
**KEY RESPONSIBILITIES**:

- In consultation with the Director, assists in the development of short and long-term strategic plans.
- Manages the core operational duties of the Graduate Studies Office, directs workflow and ensures timely completion of academic calendar related matters, such as timetabling, registration processes, grade collection and student advisement, and ensuring both student and faculty needs are met.
- Ensures delivery of a seamless integrated service approach for faculty, instructors, and admitted students, while providing a high-level continuum of service and support throughout the academic year.
- Represents the Faculty on student services matters related to registration and client services by providing expertise, knowledge and judgement; works closely with related administrative units, specifically the Office of the University Registrar and the School of Graduate Studies and Postdoctoral Affairs (SGSPA).
- Supports the data requirement needs of the Graduate Studies unit by creating appropriate queries and manipulating the resulting data to produce spreadsheets and reports for presentation to management.
- Performs regular academic audits and is responsible for identifying and contacting students with problems involving degree requirements.
- Ensures effective flow of information throughout the unit to all faculty, staff and students pertaining to events, registration, enrolment, and degree completion.
- Manages complex student cases related to appeals, accommodation, and/or academic consideration that are referred by other members of the academic advising team or unit administrators, as well as students facing personal extenuating circumstances impacting their ability to achieve academic objectives.
- Reviews and updates the Academic Calendar annually to ensure accuracy and consistency.
- Plans, designs or carries out special projects with well-defined objectives and outcomes from start to finish, which includes developing plans, investigating and seeking feedback, effectively managing risks, anticipating challenges, making recommendations, revising accordingly and implementing. Ensures deadlines and deliverables are met for staff projects.
- Plans, develops and communicates targeted marketing plans and activities to ensure service standards and enrolment targets are met.
- Manages the unit’s event planning and organization, including core student activities and Faculty Admissions.
- Maintains and updates the unit’s forms (student and other) to function effectively, in accordance with established legislative and accessibility standards, visual identity standards, and web policies.
- Represents the Faculty and Graduate Studies by participating and advising on service activities as required, representing the Faculty on external committees, bodies and organizations as appropriate.
- In consultation with the Director, develops and manages the Graduate Studies budget and objectives, along with overseeing resource allocation. This will include developing an annual and longer-term business plan to guide business decisions and new initiatives for Graduate Studies.
- Evaluates and interprets policies and procedures. Working with the Director, suggests and develops modifications as required and oversees implementation of changes. Adapts processes and services to respond to changes in technology and to increase efficiency and effectiveness.
- Interprets award criteria and, in cons