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Desktop Support Specialist-can-on-cambridge

2 weeks ago

Cambridge, Canada Westport Fuel Systems Full time

**Position Purpose**

Reporting to the Manager, Desktop Support, this role will manage day to day desktop support for employees based in multiple cities in North America.

**Role responsibilities**
- Provide Tier-1 technical support and provide timely, professional and efficient customer service to users across North America operation
- Partner with other IT support staff in a strong team-based environment
- Provide timely, professional, and efficient customer service to internal and external users
- Communicate information to both technical and non-technical employees
- Maintain and track inventory of all IT hardware and software

**Health & Safety responsibilities**
- Promote Westport’s H&S culture following all Environmental, and H&S procedures and understanding your obligations and responsibilities
- Report unsafe conditions, behaviors and all accidents
- Co-operate with JHSC (Joint Health & Safety Committee) and Safety representative

**Position Requirements**
- 5+ years related IT experience
- IT certifications, diploma or combination of related education and experience
- Demonstrated experience using IT service delivery tools and knowledge-based systems
- Technical expertise in supporting Windows 10, MS Office 365 and basic experience with Apple OS.
- Experience with MS Power Shell, batch files or similar command line management tools.
- Experience with MS TEAMS and SharePoint.
- Medium to Advanced MS Excel experience for generating reports and analyzing data.
- Medium to Advanced networking knowledge. Meraki, Cisco Systems preferred.
- Medium to Advanced knowledge managing Apple and Android mobile devices in MDM.
- Demonstrated ability to plan, manage and track daily tasks and projects.
- Ability to identify, prioritize and escalate situations requiring urgent attention
- Expertise in computer and software troubleshooting, including hardware builds and light repairs
- Works well under pressure in an environment with competing demands and tight deadlines
- Excellent interpersonal skills and ability to work collaboratively in a team environment
- Knowledge of good IT customer service, including patience and a knack for understanding customer needs
- Excellent communication skills and works effectively with non-technical users
- Fluent in English

**Salary Range**

This role offers a competitive compensation and benefits program including a salary within our hiring range of $55,000-$65,000. Salary is dependent on numerous factors including skills and experience.

**Application Procedure