Customer Service Representative

7 days ago

Victoria, Canada Drywall Medic Victoria BC Full time

**Job Overview**

**Responsibilities**
- Provide accurate information regarding products and services.
- Analyze customer needs and recommend appropriate solutions.
- Handle complaints and resolve issues in a professional manner.
- Maintain detailed records of customer interactions and transactions through data entry.
- Upsell products and services to enhance customer satisfaction and drive sales.
- Demonstrate excellent phone etiquette while communicating with customers.
- Collaborate with team members to improve overall customer service processes.

**Skills**
- Proficient in English; bilingual or multilingual skills are a plus.
- Strong sales abilities with experience in upselling techniques.
- Excellent communication skills, both verbal and written.
- Ability to analyze customer needs effectively.
- Experience in customer service roles is preferred.
- Strong data entry skills with attention to detail.
- Familiarity with CRM systems is an advantage.
- A positive attitude with a commitment to providing exceptional service.

Join us in creating memorable experiences for our customers while developing your career in a supportive environment

**Job Type**: Part-time

Pay: $21.71-$22.72 per hour

Expected hours: 30 per week

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Victoria, BC

Expected start date: 2025-06-23

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