Automotive Appraiser/estimator- Gateway Location

6 days ago

Edmonton, Canada Johnny K CARSTAR Group Full time

**JOB TITLE**:Appraiser/Estimator

**LOCATION**: Edmonton, AB

**REPORTS TO**: Store Team Lead

**DATE POSTED: January 11th, 2024**

**START DATE**:As soon as possible

**JOB SUMMARY**

You will also be instrumental in keeping our front of office area organized and customer ready and will play a vital role serving as the face of our company, greeting customers with a warm smile. This role requires a high level of organizational skills, attention to detail and a customer centric mindset, making you an integral part of our team.

**KEY RESPONSIBILITIES**

**Vehicle Damage assessments -**The main conduit for gathering, organizing, and inputting vehicle damage related data.

**Customer Communication** - The main contact for all communication related to vehicle damages & estimates.

**Conflict Resolution -** investigate and resolve customer issues, escalating to the appropriate department or lead when necessary.

**Collision Knowledge -** Assist customers in reviewing and understanding their estimates/ repair worksheet and answer general collision inquiries.

**Cross-Team Collaboration** - Collaborate with Parts teammate, Team Leads and CSR’s to provide comprehensive solutions for clients. Communicating customer feedback to relevant departments.

**Feedback and Reporting** - Gather information from production staff, team lead and parts to provide insurance partners with accurate and up to date information through various portals (ARMS, Mitchell & Qapter).

**QUALIFICATIONS**
- High school diploma or equivalent
- 2 years minimum Automotive related Experience (preferably autobody)
- Proficient in using CRM software and other relevant tools.

**KEY ATTRIBUTES**
- Empathetic and patient demeanor
- Team Player with excellent interpersonal skills
- Ability to adapt to change and learn quickly.
- Strong organizational skills and ability to multi-task
- Goal oriented and customer-focused mindset
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- Ability to remain calm and professional in high pressure situations.

**WHAT WE OFFER**
- Collaborative and respectful work environment for all employees
- Health Benefits
- Vacation Time
- Training and professional development opportunities
- Work-Life Balance
- Constant High-Fives

Pay: $65,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Appraising: 2 years (required)
- Customer service: 1 year (preferred)

Work Location: In person

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