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Happiness Hub Supervisor
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**Happiness Hub**Reservations Centre**Supervisor**
**Are You a Clever Duck? Take a gander at this post**
Accent Inns Inc. is a BC-based hospitality company that is different in a good way. Here, we LEAD WITH LOVE, and our number one metric is the happiness of our staff. Our 2025 Employee Survey showed that 96% of our employees are happy to work here.
We have two hotel chains: Accent Inns, where there is a rubber duck in every room, and Hotel Zed, where we rebel against the ordinary. Our latest venture is ROAR, our live-fire restaurant in Tofino, BC. We are searching for our next **Happiness Hub** Reservations Centre**Supervisor** to join our flock of totally unique and fun-loving individuals and drive our business forward in the long term.
**Who We Are**
Success attracts success, and here you will be working with an extraordinary company. We are a force in the industry:
- We have been named one of _Canada’s Most Admired Corporate Cultures_ three years in a row.
- We received the Tourism Industry Association of Canada’s _Business of _the _Year_ award for our outstanding business growth.
- We have doubled our revenue and tripled our profits in the last nine years.
- Our owner and CEO, Mandy Farmer, was named _Hotelier of the Year_ by Hotelier Magazine and _RBC Women of Influence Entrepreneur of the Year._
Key to our success is living by our four Core Values every day:
- Be Real
- Have Fun
- Make Everything Better
- Have Each Other’s Backs
**Benefits & Work Perks**
We cover 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:
**Compensation: $24 -**$26/per hour**
- Free nights at any of our hotels + discounts for your friends and family.
- Live your Best Life Fund (this is our lifestyle and professional development fund for you to be your best).
- Employee Purchase Program so you can get sweet deals on everything from electronics to linens.
- Leadership development and coaching programs.
- And these are just a few_
**What the Role is Quacked Up to Be**
The Happiness Hub Supervisor is a hands-on leader, providing real-time support to team members and clients. This role serves as the first point of contact for team member and client escalations. This role supports the Happiness Hub Manager in ensuring that all team members are thriving in their roles._ _Like Happiness Experts, you provide relationship-based customer experiences while maximizing revenue, reinforcing our unique brands and establishing meaningful connections. Responsibilities include:
- Provide ongoing training and coaching to Happiness Experts including timely feedback and performance management.
- Assist the Happiness Hub Manager in overseeing all Happiness Hub accountabilities including daily checklists, client communications, group reservations, etc.
- Assist the Happiness Hub team in ensuring all incoming inquiries are answered quickly and efficiently with high levels of service being offered.
- Assist the Happiness Hub Manager with administrative responsibility surrounding financial management and profitability. Examples include payroll and scheduling.
**What You Need**
- Proven leadership experience
- 2+ years of hotel experience (guest services/reservations)
- Experience using hotel property management systems (Infor experience is an asset)
- ** Open availability (evenings,**weekends** and holidays)**
- Understanding of hotel operations(is an asset)
- Experience collaborating with a variety of stakeholders(is an asset)
**Answer the Call**
- OurCommitmenttoDiversity&Inclusion-Weareaninclusivecompany,andourambitionistoattract,recruitandpromotediversetalent.We_en_d_eavor_toensuremarginalizedgroupsarerepresented:Black,Indigenous,peopleof_colour_,andLBGTQ2S+communities._
