Happiness Expert

1 day ago

Richmond, Canada Accent Inns Inc. Full time

**Make it Your Job to Spread Happiness**

Accent Inns (the hotel with a rubber duck in every room) and Hotel Zed (rebels against the ordinary) are searching for a **Happiness Expert (Full Time)** to join our **Customer Happiness Hub. **This is an in-person role located at our **Richmond, BC** location, **no remote option available.**

The **Customer Happiness Hub **is where our **Happiness Experts **provide relationship-based customer service experiences while maximizing revenue, reinforcing our unique brands and establishing meaningful human connections that make a positive difference in someone's day.

Working here is different than working anywhere else, and we don't just say that. We're a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our Fam-Jam.

Key to our success is living by our four Core Values everyday:

- Be Real
- Have Fun
- Make Everything Better
- Have Each Other's Backs

Here we want our Fam-Jam to feel well taken of by us and by one another. That's who we are

**Benefits & Work Perks**

We pay 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:

- Free nights at any of our hotels + discounts for friends & family
- Live Your Best Life fund for any courses you're interested in (including post-secondary tuition or surf lessons)
- Employee purchase program so you can get sweet deals on everything from electronics to linens
- And these are just a few_

**What You Do**

As a Happiness Expert you deliver on three main pillars:
**1)** **Create memorable brand touchpoints that drives loyalty**

**2)** **Drives sales by booking more rooms and maximizing yield**
- Don't leave any money on the table. Ask questions to uncover opportunities, use storytelling to showcase why our properties are the perfect fit for the customer and ask for the sale.

**3)** **Be the communications and service center for customers**
- Help us deliver outstanding customer service on property by capturing customer information when you make reservations so it is shared with our properties.
- Set expectations and showcase hotel amenities pertinent to the customer conversations. Suggest local events or restaurants to enhance their stay.
- Drive loyalty for our important preferred corporate clients, groups and travel trade customers with outstanding and seamless service and communications.

**What You Need**
- **Available to work in-person at our Richmond location** - **no remote option available**:

- ** Previous sales and/or hotel experience is preferred**:

- Fun loving nature
- Easy conversationalist
- Extra-sensory perception to how others are feeling
- Tech-savvy systems expertise
- Multi-tasker who doesn't crack under pressure
- Sleuth like problem solving skills
- Good grammar and writing skills
- Front desk or reservations office experience an asset, but we are also happy to train

**Join our Fam-Jam**
- Our Commitment to Diversity & Inclusion - We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We endeavor to ensure marginalized groups are represented: Black, Indigenous, people of colour, and LBGTQ2S+ communities._

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