Servicenow Admin

7 days ago

Toronto, Canada Forhyre Full time

**Key Job Functions**:

- Proactive Operations and Environment Maintenance
- Develop and configure ad-hoc ServiceNow enhancements/configurations
- Own issues and bring them to resolution as quickly as possible while providing proactive updates
- Strong communication skills
- Support architecture of platform and work with teams for implementation of tools and plugins
- Define KPIs for and monitor CMDB data quality
- Finding solutions from previous cases using the Knowledge Base
- Ensure ADO tickets are properly updated and asset management system is properly updated.
- Create clear and concise technical and process documentation
- Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help
- Flexibility to learn new technologies and quickly adapt.
- Other duties as assigned.

**To be successful you need to have**:

- Strong knowledge of ServiceNow
- Strong Knowledge of Office products
- Strong Understanding of CMDB management
- Understanding of Active Directory
- Understanding of Discovery Tools (Discovery and SCCM)
- Understanding of ADO
- Basic analytical and problem-solving skills
- Strong interpersonal skills to interact with clients and team members
- Strong organizational skills
- Strong communication skills
- Ability to work independently but also in a team environment
- College degree or equivalent combination of education and experience
- Experience with end user services, information technology or related field preferred

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