Servicenow System Admin

2 weeks ago

Toronto, Canada MJB Technology Solutions Ltd. Full time

**Job description**:
**Position: ServiceNow System Admin**

**MJB Technology Solutions is looking for a ServiceNow System Admin with following skills**

**As part of our team**:

- Support and maintain the Servers and End-points assets as required.
- Assist in escalation and resolution for end-user identified issues and requests
- Help plan IT equipment refresh cycles as per company policies including workstations and software
- Maintain accurate IT equipment inventory in ServiceNow
- As part of our operational procedures, define and prepare all change required for the production systems and present them for review in the standing change advisor board meetings
- Ensure smooth project transitions into operations by completing and delivering operational documentation and perform training for identified support groups as required by the project requirements
- Provide support for the IT Enterprise Solutions and manage escalations as required to minimize service disruption to the end users
- Act as Subject Matter Expert for operational systems including compute and storage systems, backups and restore, virtualization, cloud services administration, disaster recovery planning and implementation, systems compliance and patching
- Proactively monitor and maintain reliable and highly available IT infrastructure services, including virtualization, storage, local/wide area/wireless networks, backup and recovery systems, and voice systems
- Ensure that data protection compliance is met with regular backup operations, as well as perform regular restore activities to validate the reliability of the IT operational systems
- Maintain all technical documentation of all operational systems ensuring that regular reviews and updates are performed on a frequent basis
- Actively support the continuous improvement of the IT operating environment and provide input on opportunities to increase efficiency and reduce waste
- Enforce, review and audit proper access controls periodically against all company data
- Comply to IT operational policies and procedures as it pertains to day-to-day operations
- Participate and provide all required artifact requests during annual internal and external audit reviews
- Work collaboratively with IT Enterprise Solutions teams to meet and exceed IT departmental goals and objectives

**Required skills**:

- Bachelor’s Degree in Computer Science or related field
- Accreditations / Certifications in ServiceNow Admin
- 3 years of hands-on ServiceNow developer ATF and Selenium experience in ServiceNow ITSM, ITOM and Domain Separation
- Knowledge in IT Operations Management, Service Management, and ITIL foundation is critical, with the ability to relate concepts to implementation strategies

**About MJB**

MJB Technology specializes in providing tailored IT and Digital Solutions to meet your specific business needs. We develop cost-effective tech solutions in order to exceed client objectives. We work flexibly and personally with our clients, whether from small, medium sized companies and enterprise companies to meet their project needs.

**Job Type**: Fixed term contract

Contract length: 12 months

**Job Type**: Fixed term contract
Contract length: 12 months

Schedule:

- 8 hour shift

**Experience**:

- ServiceNow: 3 years (required)
- ServiceNow System Admin: 3 years (required)

Work Location: In person

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