Manager, Health Services

**Position Title**: Manager, Health Services

**Job Type**: Full Time, Permanent
**Salary Range**: $95, 011- $103, 273 annually

**Benefits**: Healthcare of Ontario Pension Plan (HOOPP) and leave entitlements
**Department**: Primary Health Care & Regional Programs
**Reports to**: Director, Integrated Health Services
**Deadline**: Feb 24, 2025
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**About us**:
We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental health, and harm reduction. We are deeply connected to the communities we serve and committed to removing barriers to accessing services for people who experience vulnerability because of their age, income, ability, sexual orientation or gender identity, and language or culture.
SWCHC strives to ensure that our team reflects the communities we serve. We work within an anti-racist, anti-oppressive framework that acknowledges the existence and impacts of systemic racism and seeks to ensure that systems are fair and equitable for everyone.
**Job Summary**:
The Manager of Health Services is responsible for the clinical and operational oversight of the Regional Lung Health Program and select components of the Primary Care Program at Somerset West Community Health Centre. This role ensures the delivery of high-quality, client-centered services, focusing on respiratory care, chronic disease management, and primary healthcare within a community health framework.
The Manager leads a multidisciplinary team, providing direction in service delivery, program planning, and quality improvement initiatives. They will oversee staff supervision, clinical workflows, training and professional development, and ensure services align with best practices, funding requirements, and regulatory standards. The role includes budget oversight, performance monitoring, and compliance with safety and infection control protocols.
A key aspect of the role is partnership development and community engagement. The Manager collaborates with healthcare professionals, community organizations, and regional stakeholders to strengthen lung health and primary health care initiatives, health promotion, and integrated care strategies. They will also play a pivotal role in ensuring programs are inclusive, accessible, and responsive to the diverse needs of the community, particularly those facing systemic barriers to care.
As a leader at SWCHC, the Manager contributes to a culture of trust, accountability, and transparency, fostering collaboration within the organization and the broader healthcare network.
**Requirements**:
Education
- Must be a Regulated Health Professional in good standing with their respective regulatory college.
- Minimum 5 years of experience managing or coordinating clinical programs in primary health care, lung health, or community health settings.
- Proven experience supervising multidisciplinary teams in a dynamic healthcare environment.

**Leadership and Coordination**:

- Strong leadership skills with the ability to mentor, support, and guide a diverse team.
- Proven experience in managing program logistics, including scheduling, staffing, and resource allocation.
- Demonstrated success in fostering an inclusive and respectful workplace.
- Oversee all aspects of human resource management, including recruitment, onboarding, coaching, supervision, performance management, scheduling, and health and safety.
- Leads by example in decision-making and problem-solving, mitigating risks in complex and ambiguous situations using data-driven approaches.
- Ensures consistent, fair, and prompt decision-making, communicating decisions transparently.
- Inspires teams and individuals to achieve impactful outcomes by promoting integrated approaches and protocols that prioritize safety and respect.
- Chairs and facilitate team meetings, setting agendas, leading discussions, and supporting team cohesion through coaching and conflict resolution.

**Program Development and Delivery**:

- Supports staff in delivering high-quality, client-centered programs, ensuring compliance with safety, infection control, legal, and organizational policies.
- Works closely with the Director on program development, strategic planning, and evaluation to enhance service delivery and ensure alignment with organizational goals.
- Ensures program policies and procedures are regularly updated and aligned with best practices.
- Assists the Director in responding to evolving community needs to enhance service delivery.

**Operational and Program Management**:

- Strong organizational skills to oversee daily operations while ensuring compliance with policies, procedures, and safety standards.
- Experience in developing and implementing program policies, workflows, and operational improvements.
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