Hub-1 Associate Manager

Hub-1 Associate Manager (new)

About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

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Job Summary
Reporting to the Hub Manager and working closely with Unit Heads, the Associate Manager supports the effective administration of the Hub’s academic and research programs, to ensure smooth daily operations and advance long-term priorities.

With a diverse portfolio that includes human resources support, leading administrative and technical staff, facilities coordination, health and safety compliance, budgeting, communications, and event planning, the Associate Manager plays a key role in keeping the Hub’s operations aligned with the Faculty of Arts and Science and Queen’s University standards. The role also contributes to strategic planning and process improvement through data-driven analysis and collaboration with stakeholders.

This position is ideal for a proactive, detail-oriented professional with strong organizational, problem-solving, and communication skills. The Associate Manager provides critical support to the Hub Manager, helping the Hub operate efficiently and achieve its academic and institutional goals.

**Job Description**:
**KEY RESPONSIBILITIES**
**Academic Operations Management**:

- Support the administration of graduate, undergraduate, and research programs within the Hub by coordinating administrative requirements and ensuring alignment with program needs and priorities in collaboration with relevant stake holders.
- Coordinate academic support processes, including Teaching Assistant assignments, student awards, grade submission, curriculum changes, and academic timetabling in consultation with the Hub Manager.
- Evaluate and optimize administrative workflows within the Hub to improve efficiency, service quality, and operational effectiveness.
- Support ancillary and non-credit programming, including Hub events and donor-related initiatives.

**Human Resources Management**:

- Supervise, plan, assign, and oversee the work of administrative and technical staff (unionized and non-unionized), ensuring appropriate workload distribution.
- Provide support to faculty members in recruiting research support staff, visiting scholars, and post-doctoral fellows.
- Foster an inclusive and respectful work environment that encourages collaboration, accountability, and the integration of diverse perspectives in decision making.
Facilities Management
- Oversee and coordinate digital initiatives within the Hub, including adoption of new administrative technologies, platforms for collaboration, and supporting faculty and staff in technology adaptation.
- Support compliance with Environmental Health and Safety regulations by assisting lab safety procedures, safety audits, and helping maintain safety documentation. Collaborate with, and when appropriate liaise on behalf of, the Hub’s designated Safety Officer.
Financial Management
- Support the management and preparation of Hub-wide financial operations including operating budget, research accounts, and trust and endowment funds, in coordination with the Hub Manager and relevant stakeholders.
- Contribute to monitoring compliance with university financial policies, internal controls, and audit requirements, helping to identify and address potential risks or irregularities.
- Contribute to identifying opportunities for process improvement and support the adoption of systems and tools that enhance efficiency and reporting accuracy.

**Communications and Marketing**:

- Partner with Unit Heads and leadership teams to create integrated communications and public relations plans that enhance the Hub’s visibility, reputation and alignment with University priorities.
- Represent the Hub on faculty
- and university-wide committees and working groups, lead or contribute to special projects as assigned. Oversee the creation and coordination of marketing and promotional materials, including digital content, social media, websites, newsletters, and event communications to support outreach, recruitment, and engagement efforts.
- Oversee initiatives aimed at enhancing graduate and undergraduate student engagement, support services, and collaboration with Faculty or SGSPA student service offices, as appropriate.

**REQUIRED BACKGROUND**:

- University degree.
- 5 to 7 years of progressively responsible management experience, preferably in a university or other academic environment, with demonstrated success in supervising diverse teams and supporting financial, operational, and strategic initiatives.
- Sound knowledge of university structures, policies, regulations, strategic priorities, and administ