Peer Navigator

**Position**:

- Peer Navigator, Integrated Care Hub

**Competition Number**:

- 2025-105

**Hours of Work**:

- 37.50 hours per week,Monday to Friday, 8am to 4pm

**Reports to**:

- Program Manager,ICH

**Vacancies**:

- One (1)

**Hourly Rate**:

- Pay Band 3$ 24.70 - $ 27.28

**Job Status**:

- Permanent Full-time

**Union/Non-Union**:

- OPSEU/SEFPO Local 489

**Location**:

- Kingston

**Job Summary**:
The Integrated Care Hub (ICH) Peer Navigator works as a member of an interprofessional and integrated service team. This position provides services to individuals 18 years of age and older who use substances and/or have a serious mental illness and access services at the Integrated Care Hub.

The Peer Navigator is the first point of contact and will assist with directing individuals to the correct service/department as well as providing services including but not limited to central booking, reception and basic needs support. The Peer Navigator plays a key role in ensuring access to the Integrated Care Hub and seamless transitions between care providers in keeping with the agency’s recovery-oriented model of care. The incumbent will use their lived experience to assist with supporting all individuals who are looking to access AMHS-KFLA services. The Peer Navigator provides administrative support to the organization. In addition, the Peer Navigator provides administrative support across the organization as required. The Peer Navigator functions as a member of the Integrated Care Hub team. All services are provided in accordance with the Personal Health Information Protection Act and the mission, vision, values and established policies and protocols of the Agency.

**Minimum Qualifications**:

- Two Year Diploma in Office Administration or combination of office administration education and minimum of 3 years relevant healthcare office administrative experience or human services office administration.
- One year paid or volunteer experience working with individuals who live with a serious mental illness, preferably in a community setting.
- Ability to utilize own personal, practical experience, self-knowledge and first-hand insight to benefit clients and team members
- Applied Suicide Intervention Skills training an asset.
- Crisis Prevention and intervention Training an asset.
- Current first Aid and CPR training an asset.
- French Language proficiency considered an asset.

**Knowledge, Skills and Abilities**:

- Strong interpersonal and written and verbal communication skills.
- Excellent customer service skills with demonstrated ability to deal appropriately with difficult and sensitive situations and confidential information.
- Knowledge and understanding of the Personal Health Information Protection Act (PHIPA).
- Detail orientated with demonstrated editing and proof-reading skills.
- Demonstrated problem-solving abilities.
- Excellent organizational and prioritization skills, along with the ability to deal with numerous competing demands in a fast-paced environment and observe deadlines.
- Ability to compile, prepare and maintain detailed records and reports accurately and efficiently.
- Ability to work autonomously as well as collaboratively in a team environment.
- Required to provide a satisfactory criminal reference check (CRC) with Vulnerable Sector Screening prior to hire.