Key Account Specialist

OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 5,000+ merchants and hundreds of thousands of individual clients across Canada, we are the home to a wealth of expertise in forex and securities trading, mobile and cross-border payment, and investment fund management.

OTT Pay is part of the OTT Financial Group. We are the leading Canadian company enabling businesses to accept QR code-based digital payment methods such as WeChat Pay, Alipay, and China UnionPay. We also help businesses take payments made with traditional methods such as Visa and Mastercard. In addition, we provide value-added services such as marketing and e-commerce through our platforms and other partners. We have completed Series C funding.

We are looking for a **Key Account Specialist **to support our business growth in Toronto. This is a full-time position.

**_ What’s in it for you:_**
- Competitive Salary
- Extended Health, Dental, and Vision Benefits
- Life and Disability Insurance
- Performance Bonus
- Vacation Leave, Parental Leave and Family Medical Leave
- Centrally located modern and spacious offices close to Eglinton and Leslie
- Free use of onsite Gym and Sports Facilities, and regular Company Social Events
- Learning and Professional Development Support
- A chance to work in a dynamic, collaborative, progressive and high performing team
- Community involvement through the annual Terry Fox Run
- Tremendous opportunities for Growth and Development

**_ How you will contribute:_**
- Responsible for contacting, negotiating, and conducting sales activities with key accounts (major retailers or distributors) to achieve sales targets.
- Develop and maintain good relationships with key accounts, understand customer needs, and provide professional solutions.
- Develop and execute sales plans and strategies to achieve sales objectives and performance indicators.
- Conduct market research to understand market dynamics and competitors, provide data support for sales strategies and plans.
- Analyze sales data, prepare sales reports and sales forecasts, and track sales performance in a timely manner.
- Participate in customer contract negotiations, ensure contract terms align with company interests and policies, and manage contract signing and administration.
- Guide and train sales team members to improve their sales skills and performance.
- Coordinate internal and external resources, collaborate with other departments (such as marketing, supply chain, finance, etc.) to meet customer needs and drive sales.
- Provide exceptional customer service to local Canadian clients, promptly addressing inquiries, resolving issues, and ensuring client satisfaction.
- Act as a point of contact for Canadian clients, maintaining regular communication and building long-term relationships to drive repeat business.
- Monitor and assess client feedback and market trends in Canada, providing insights and recommendations to optimize sales strategies and offerings in the local market.
- Demonstrate expertise in payment sales, including knowledge of payment processing solutions, pricing models, and industry regulations.
- Identify and pursue new sales opportunities in the payment industry, leveraging existing relationships and market insights.
- Collaborate with payment partners and vendors to develop joint sales strategies and expand payment-related offerings to key accounts.
- Stay updated with the latest payment industry trends and competitor activities, providing feedback and recommendations to the company's leadership team.

**_ What you bring to the table:_**
- Bachelor's degree or above in marketing, sales management, or a related field preferred.
- Minimum of 3 years of experience in KA sales or key account sales, familiar with FMCG or retail industry.
- Excellent sales skills and negotiation ability, able to establish good relationships with customers.
- Strong market analysis, sales planning, and sales data analysis skills.
- Experience in team management and coaching, able to lead a team to achieve sales targets.
- Strong communication skills and team collaboration spirit, able to effectively coordinate and collaborate with internal and external parties.
- Self-driven and able to work under pressure, maintaining a positive sales attitude in a high-pressure environment.
- Proficient in using office software and sales management tools.
- Bilingual fluency in English and French, with excellent verbal and written communication skills in both languages.
- Familiarity with the Canadian market and customer service practices, with a proven track record of providing exceptional customer service to Canadian clients.
- In-depth knowledge and experience in payment sales, including payment processing solutions, pricing models, and industry