IT Support

2 weeks ago

Vancouver, Canada Sea to Sky Network Solutions Full time

About Us

Sea to Sky is a leading Managed Service Provider based in Vancouver, working with a cross section of businesses, municipalities, and communities across British Columbia.

We are a small team of fantastic people, providing the best IT Support possible to the best customers in the city (and beyond). We work hard, we have fun, and we're growing - so we want to meet you

Due to growth, we are adding an additional Managed Services Technician to our team. This role would be best suited for someone who is looking to kickstart their career in IT and gain a high level of exposure to a broad variety of tasks and projects.

The Role

You'll be doing lots of deployments - 95% Windows with some Mac support, getting new equipment prepped, out the door, and set up to make someone's day better

You'll also be working with the rest of the technical team to resolve various issues, assisting on projects, and putting out fires.

There is lots of opportunity for growth and development in this role, with various paths forward into different areas of IT.

This is an in-office position in Vancouver, BC. Our team typically works Monday to Friday with flexible start times.

**Requirements**:
BCIT diploma or degree in Computing & Information Technology (TSP, NAT), or equivalent level of Industry Certifications & Work Experience
Exceptional Desktop Support and Troubleshooting skills - Windows OS
Understanding of basic Networking and Remote Access concepts (WAN/LAN, DHCP, DNS, VPN, etc)
Experience working with Microsoft 365 Admin Centres
Active Directory experience
Exceptional Customer Service and Communication Skills (Written and Verbal)
Experience working with ticketing systems and maintaining clear and concise documentation of all incidents and service requests
Basic Windows Server troubleshooting experience
Clean driving record and valid Class 5 BC driver's license required

**Technical Skills - Nice to Have**:
Virtualization experience
RMM/PSA experience
Group Policy experience
Azure AD Connect experience
Microsoft Certifications (ie. Microsoft 365 Foundations, Microsoft Azure Foundations, etc)
Other Industry Certifications (ie. CompTIA A+, CompTIA Network+, CCNA)

Why Work with Us?

At Sea to Sky, we firmly believe our employees are our biggest asset. We value contribution and want to ensure a real work-life balance. We're also a certified Living Wage BC employer - meaning every Sea to Sky employee is paid at least a minimum salary that allows them to support a family.

**Some of the perks of working here include**:
An internal peer recognition program - award your colleagues for work well done and be rewarded in return
Vacation time + sick days
Full medical and dental benefits, including 100% prescription drug coverage
RRSP contribution matching
Annual cost-of-living salary adjustment, pegged to inflation
Team lunch every Friday - a constant mix of different restaurants
An iPhone for business & personal use
Casual dress code + optional branded shirts/jackets supplied
Kitchen stocked with premium coffee, premium espresso machine, pop, and a variety of snacks
Your choice of cake on your birthday
Reimbursement for training and certification courses
Paid employee referral bonuses
And more

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