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IT Site Manager or Associate

2 weeks ago

Vancouver, Canada IT Directorship, IT Advisory & Assurance Full time

This position is based in downtown Vancouver, BC, with flexibility for remote work. Daily collaboration with team members and clients, both local and abroad, is expected.

Responsibilities & Duties
- Lead the operational health of IT, technology management, and strategic IT initiatives within a select portfolio of client sites
- Manage key IT processes such as, but not limited to, procurement, asset, contract, & change management
- Visit client locations and remotely liaise with staff at all levels of the client organization
- Develop and manage relationships with third party IT vendors, managed service providers, and other technology service providers
- Inventory, assess, and monitor IT operations performance reports, service levels, and KPIs
- Understand and coordinate IT changes to existing IT solutions and processes
- Analyze IT requirements within companies and provide independent / objective advice on the use of IT
- Understanding of IT infrastructure, network design and IT support / management processes
- Implement and monitor adherence to IT policy, process, and standards
- Provide ad-hoc VIP white glove executive support
- Provide project coordination for a variety of local and international IT projects
- Prepare authorizations for expenditures (AFE), management memo's, and manage change control
- Present a professional image in conduct, attitude and attire

Qualifications & Skills
- Minimum 8 years progressive work experience, with a minimum of 3 years’ work experience in an IT management, account management, or MSP service delivery role demonstrating excellent analytical, organizational, customer success, and problem-solving aptitude
- Proven experience working with enterprise business systems and IT infrastructure
- Exemplify a high degree of personal integrity and interpersonal skills and abilities
- Exceptional communication skills and the ability to explain complex IT concepts to non-technical clients
- Excellent time management and prioritization skills in dynamic work environment
- Experience managing IT vendor relationships and service levels agreements
- Provide a willingness to commit the additional time and effort necessary during periods of heavy workload in order to meet project milestones, operational event requirements, and the like

Desirable Skills
- Industry-recognized designations/certifications such as: PMI, Microsoft, ITIL
- Secondary languages such as Spanish, French, etc. are an asset

**Job Types**: Full-time, Permanent

Pay: $80,000.00-$105,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC V6C 3P6: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Management or Team Lead: 3 years (preferred)
- Information Technology: 8 years (preferred)

**Language**:

- Fluent English (required)

Work Location: Hybrid remote in Vancouver, BC V6C 3P6

Expected start date: 2025-01-08