Customer Support Specialist

2 weeks ago

Gatineau, Canada JMA INC Full time

**Overview**

**Duties**
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Engage with customers through various communication channels, ensuring clarity and professionalism.
- Analyze customer needs to recommend appropriate products or services.
- Utilize upselling techniques to enhance customer satisfaction and drive sales.
- Accurately perform data entry tasks related to customer interactions and transactions.
- Maintain detailed records of customer interactions for future reference and follow-up.
- Collaborate with team members to improve processes and enhance the overall customer experience.

**Qualifications**
- Proven experience in sales or customer service roles.
- Strong proficiency in English; bilingual or multilingual capabilities (especially English) are a plus.
- Excellent communication skills, both verbal and written.
- Ability to analyze information effectively and make informed decisions.
- Detail-oriented with strong data entry skills.
- A proactive approach to problem-solving and a willingness to learn new skills.
- Ability to work collaboratively within a team environment while also being self-motivated.

Join us as a Customer Specialist and play a vital role in creating positive experiences for our customers

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Commission pay
- Retention bonus

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-11-04

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