Service Coordinator
1 day ago
Working in a small team at our Bridgewater facility, the Service Coordinator / Business Administrator performs general office tasks and provides support to senior service coordinators in all aspects of our turbocharger service offerings. A well-developed career plan ensures continues learning on the job and expanding skills in our internal systems through training courses.
Your Responsibilities:
- Provide administrative support to the Operations team, including preparing proposals, contracts, and other documentation.
- Manage customer inquiries and provide timely responses to support their needs.
- Coordinate with various departments, including finance, logistics, and customer service, to ensure the timely delivery of products and services.
- Collaborate on special projects as needed.
- Assist with accounts receivable.
- Inventory management of spare parts.
- Drive customer satisfaction by delivering excellent service execution, ensuring efficient resource management (service engineers, spare parts, tools).
- Manage customer inquiries in collaboration with other functions (operations, finance, sales, technical)
- Service Order Process: Manages the Service order process in a timely manner from quotation to invoicing and cash collection.
Your background:
- Firm attitude towards delivering end to end high quality services and customer satisfaction.
- Good computer skills, Office 365 (Excel, Word, Power Point), willing to expand skills.
- Basic knowledge of ERP systems such as SAP (S4/HANA) and CRM software platforms are considered an asset.
- Strong verbal & written communication (English).
- Willing to work extended hours when needed and occasionally on weekends.
- Good interpersonal skills and be able to deal and respect different cultures globally.
- College degree in business administration or similar.
- 2+ years of work experience in order handling, preferably in dealing with international customers or suppliers.
Benefits:
- Competitive salary
- Pension plan
- Group insurance
Accelleron Data Privacy Statement:
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