Ambulance Communications Officer

**Back to search results**- **Ambulance Communications Officer (Irregularly Scheduled/On-Call)**:

- **Job ID**:

- 236423
- **Posting status**:

- Open
- **Organization**:

- Ministry of Health
- **Division**:

- Emergency Health Services Division
- **City**:

- Mississauga
- **Position(s) language**:

- English
- **Job term**:

- 3 Temporary Irregular on-call positions, up to 6 months
- **Job code**:

- 16710 - Ambulance Communications Officer 1
- **Salary**:

- $37.36 - $45.69 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
- Consider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Mississauga Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work.

Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and ensure the right people and resources arrive on scene, no matter the time of day or place. You will join a team of dedicated individuals who serve Ontario's citizens and visitors with high-quality pre-hospital care and are often the first point of contact for patients entering the Ontario health care system.

Learn more about the recruitment process, training program and certification for a career as an Ambulance Communications Officer here. We have also developed a self-assessment survey to help you determine if a career as an Ambulance Communications Officer is the right fit for you.

**About the job**: In this role, you will:

- Process 9-1-1 emergency and non-emergency requests for ambulance service using a complex Computer-Aided Dispatch system
- Provide timely and accurate dispatch services to callers, ambulance service providers, and other emergency health services system stakeholders.
- Communicate with individuals who are under stress in a respectful, patient, and calming manner- **Ambulance Communications Officer Training Program**:
If successful the employee will then return to their dispatch centre for an up to 6-month, local on-the job training and coaching program. For training only, the incumbent will be required to work full-time hours. This will allow them to develop and enhance their newly acquired skills with the support of experienced peers and supervisory staff.

**Hours of Work**
Ambulance Communications Officers work pre-scheduled shifts for up to 40 hours per week. You are expected to work rotating shifts in a 24/7 environment, including weekends and holidays.

**What you bring to the team**:

- **- Proficiency in typing at 35 w.p.m. with 90% accuracy
- Successfully pass CritiCall pre-employment testing
- Security clearance, including Criminal Record Check
- Entry-to-Practice (ETP) training and local on-the job training
- Ambulance Communications Officer Certification
- Restricted Radio Operator Certificate within 30 days of employment- ** Multi-Tasking, Organizational and Memory Recall Skills**:

- You can coordinate and prioritize multiple concurrent calls for services and delegate tasks when required
- You can maintain control of situations under pressure and manage on-going stress effectively
- You have memory recall skills to receive and retain critical information from callers- ** Decision Making, Problem Solving and Critical Thinking Skills**:

- You have professional judgement to assess “real-time” circumstances of emergency situations to determine and deploy appropriate assistance to callers
- You can critically assess and anticipate problems to determine alternative solutions that will ensure the timely delivery of effective patient care.

** Interpersonal, Communication and People Skills**:

- You have patience, empathy, and assertiveness to effectively communicate with callers and maintain control of a call while calming others
- You can manage issues using appropriate communication techniques and escalate when necessary
- You have written communication skills to update information, prepare reports, and respond to requests for information.
- You have teamwork skills to work collaboratively with others in a fast-paced, critical incident environment
- You have listening skills to function effectively in a non-visual environment to receive, discuss and understand detailed information from callers- ** Other Professional Skills**:

- You demonstrate customer service skills and respect towards others in all areas of your work
- You can demonstrate resiliency in the workplace by remaining positive, flexible, and organized even under pressure.
- You have the ability to work in a fast-paced, high stressful environment.

**How we support diversity, inclusion and accessibility**: We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gende