Consultant, Privacy Advisory

**_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. _**

**Working Arrangement**

Hybrid

**The opportunity**

Reporting to the Director, Privacy Compliance, the incumbent will be primarily focused on providing Privacy Compliance advisory and escalated privacy incident management support to Manulife Canada.

You will have a broad range of responsibilities, focused on providing privacy risk management expertise, including:

- Leading privacy-related investigations and conducting required internal and external reporting of escalated privacy incidents
- Collaborating closely with privacy commissioners on complaints, privacy incident notifications, and other correspondence
- Assisting complaint handling teams with privacy-related complaints
- Providing support to Business Unit Compliance teams (and business areas directly, where appropriate) in by advising on sophisticated privacy-related matters and identifying privacy related risks and issues
- Coordinating with Business Unit Compliance and/or business areas on matters relating to Privacy Impact Assessments and reviewing Privacy Impact Assessments
- Conferring with Chief Privacy Officer and/or the Legal Department on high risk, contentious, litigious privacy issues, complaints, and requests
- Advancing and/or advising of unresolved privacy issues to Chief Privacy Officer and appropriate Business Unit Chief Compliance Officer(s)
- Assisting in the identification and management of privacy risks
- Keeping informed of privacy, data protection and cybersecurity legislative changes and regulatory reform impacting Manulife's Canadian business

**Who we're looking for**
- You have 3 years of privacy and / or regulatory compliance (or related) experience
- You have a positive, collaborative spirit and keen curiosity about continued learning
- You are flexible, creative, independent and can prioritize optimally
- You make risk-based decisions in a fast-paced environment
- You actively engage and influence others - building positive relationships with colleagues, business, and other partners across the organization
- You optimally and clearly communicate sophisticated concepts (written and spoken)
- You have strong analytical and problem-solving skills, and the ability to interpret sophisticated compliance concepts
- You are highly organized and excellent at time management
- You have well developed inter-personal skills to provide a high level of service and maintain working relationships with business partners and colleagues

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive environment where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all partners and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

Waterloo, Ontario

**Salary range is expected to be between**

$65,775.00 CAD - $109,625.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short