Associate Manager, Audit and Advisory Services

**About the Audit Group**:Join Manulife's Audit and Advisory Services team, where we partner with management to enhance risk control and organizational resilience. We deliver insightful reports to senior management and the Board, reinforcing our commitment to excellence and accountability. Our energetic and collaborative team offers exposure to a wide range of business areas and influences business management through diverse projects. We prioritize professional development and innovation, offering opportunities like data analytics training to advance your career.

**About our Audit team**:Join Manulife's dynamic Audit Team and play a key role in strengthening governance and risk management. As part of our global team, you'll collaborate across North America and Asia in diverse areas such as Human Resources, Third Party Risk Management, and Marketing. Additionally, you'll have the opportunity to conduct audits of our North American Insurance and Wealth and Asset Management businesses. At Manulife John Hancock, we are committed to fostering an inclusive environment —empowering our teams to thrive and deliver meaningful impact. Be a part of a team that makes a difference and helps shape the future at Manulife.

The Associate Manager will conduct assurance and consulting activities to improve customer value and Company operations, with audit accountability for Manulife Bank.

This is a Hybrid opportunity in our Waterloo or Toronto office where you will come into the office Tues, Wed, Thurs and can work from home on Mon and Fri.

**Position Responsibilities**:

- Accountable for completing assigned audit work of all types and the delivery of high quality, professional, efficient, valuable and risk-based audit services.
- Complete audit assignments in accordance with department methodology and Institute of Internal Audit (IIA) standards.
- Lead operation and financial controls testing (Sarbanes-Oxley).
- Leads assignments within time budgets and target dates, reporting any timing problems or budget over-runs to the audit manager.
- Communicates/conducts interviews with management regarding the risks being led by business unit; and assists in developing control objectives, “what could go wrong” statements and audit programs to evaluate these risks.
- Complete controls documentation to reduce risks, writes and implements audit procedures to test the design and operational efficiency of these controls.
- Assists in communicating audit findings and recommendations to business unit management; resolve issues and reach agreement on appropriate solutions to mitigate the risk/impact.
- Assists in preparing audit reports, including executive summary and rating of adequacy of control environments, making practical and valuable recommendations to improve controls and the efficiency & effectiveness of operations; audits reports are to be clear, concise and well-organized, and issued within departmental service standards.
- Follows up on open audit issues until resolved, as assigned.
- Provides on the job training and feedback to staff auditors assisting on assignments and contributing to their development.
- Assist business group by providing risk management consulting support, education and training.
- Complete assigned work required to support External Auditors.

**Required Qualifications**:

- 3 to 5 years of internal audit, risk management, operations or equivalent business or advisory/consulting experience.
- Experience in Banking industry or should have handled Banking clients.
- Relationship building skills including a demonstrated ability to deal effectively with staff at all levels to Assistant Vice President.
- Sound business judgment in assessing significance of issues and developing beneficial recommendations.
- Understanding of business processes and their risk implications, analyze situations, reach appropriate conclusions, and make valuable and practical recommendations.
- Knowledge of audit methodologies, project management and system development methodologies, control frameworks and risk management practices, and regulatory requirements.
- Ability to communicate ideas and recommendations orally and in writing, and to listen and consider ideas of others.
- Understanding of Agile Audit and should have ability to balance multiple priorities and projects.

**Preferred Qualifications**:

- Recognized accounting (CA, CMA, CGA, CPA) or auditing (CIA, CISA) professional designation.
- Good analytical skills and understanding of Power BI.

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

LI-Hybrid

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Referenced Salary Location**

Waterloo, Ontario

**Working Arrangement**

Hybrid

**Salary range