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Care Coordinator

3 weeks ago

Bedford, Canada CBI Health Full time

**Care Coordinator - Bedford Location**

As a Care Coordinator within our Home Health Division**, **your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers. Frequently problem-solving, you’ll be the central point of contact for patients and families, care providers and referral sources. Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.

**What We Offer**
- Competitive compensation, included a Group Retirement Savings Plan
- Paid sick days, orientation, and training
- Comprehensive benefits plan for you and your family
- Opportunities to grow your career within CBI Health’s national network
- Supportive onboarding program, mentorship and ongoing learning and development to continuously advance your skills

**Primary Duties**

As a Care Coordinator, you will:

- Use scheduling software effectively to fulfill patients’ care plans
- Communicate and provide field staff with accurate schedules on a weekly basis
- Ensure care providers are scheduled effectively and efficiently
- Communicate with patients and families when schedule challenges arise, and problem-solve effectively
- Maintain accurate records of care provider availability and ensure continuity of care whenever possible
- Actively pursue positive relationships with care providers and patients
- Follow up appropriately on missed patient visits
- Liaise with Care Supervisors to share patient and care provider feedback
- Resolve or escalate, as required, client concerns/issues
- Ensure accurate, timely documentation and/or phone calls, both external and internal
- Prepare daily performance and tracking reports in a timely manner
- Enter all critical and relevant information into the system for appropriate follow-up and documentation

**Qualifications**

To take on the role of Care Coordinator**,** you must:

- Have customer service experience
- Have good computer skills
- Demonstrate excellent telephone etiquette
- Be able to remain calm in stressful situations
- Combine strong interpersonal skills with analytical problem-solving abilities
- Be self-directed, goal-oriented and able to manage time and priorities
- Medical knowledge or a medical background will be considered an asset
- All team members are required to be fully vaccinated against COVID-19 and provide proof of vaccination upon hire or provide a valid medical exemption