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Service and Program Staff

3 weeks ago

Greater Sudbury, Canada City of Greater Sudbury Full time

**Section**: Arenas
**Division**: Leisure Services
**Department**: Community Development
**Initial Reporting Location**: Sudbury Arena

**Job Status**: Part Time Positions
**Number of Vacancies**: Recruitment Pool
**Affiliation**: Non union
**Hours of Work**: Up to 20 hours bi-weekly
**Shift Work Required**: Yes (evenings and weekends)
**Rate of Pay**: Group 1 - $18.01 per hour

**The start date will follow the selection process.**

**Main Function**: Provide front-line customer service in a designated Leisure program and/or services.

**Characteristic Duties**:Under the general supervision of the Assistant Manager of Arenas and/or Co-ordinator of Events and Administration or the Recreation Co-ordinator and under the day-to-day direction of the Arena Maintenanceperson Lead Hand and/or Lead, Services And Programs.

1. Provide excellent customer service to all clients.
2. Ensure that users of the service/program comply with the rules established by CGS.
3. Ensure the proper and safe use of all equipment, materials and facility.
4. Handle cash and other forms of payment as required.
5. Handle public complaints within pre-set parameters.
6. Monitor the entrance of CGS facilities to ensure COVID policies (i.e. Vaccination Policy, Screening Policy, PPE Policy) are followed by those entering the facility.
7. Maintain a clean work area as per regulations, standards and best practices.
8. Advise Supervisor of any problems arising from delivery of service or operation of program.
9. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
10. Perform other related duties as required.

**Qualifications**:
**Education and Training**:

- Successful completion of Secondary School (Grade X) Education.
- Must hold current CPR and First Aid Certificate for designated programs/services.(don’t include for arena postings).

**Experience**:

- Up to six (6) months of related experience.
- For Maintenance - Building maintenance, janitorial, carpentry, plumbing or electrical experience an asset.
- For Ticket Sales and Cashier - Experience with handling cash, balancing reports and Ticket Sales system an asset.

**Knowledge Of**:

- Best practices within areas of responsibility.
- For Ticket Sales and Cashier - Advanced mathematical and computer skills.
- For Maintenance - Cleaning products, tools and equipment.

**Abilities To**:

- Demonstrate excellent organizational skills.
- Demonstrate ability to deal with a variety of user groups.
- Demonstrate effective interpersonal and communication skills when dealing with the general public and staff.
- Deal with the public in a courteous and effective manner.
- Demonstrate attention to detail.
- Work evenings and weekends if applicable.

**Personal Suitability**:

- Mental and physical fitness to perform essential job functions.

**Language**:

- Excellent use of English; verbally and in writing.
- French verbal skills an asset.

**Other Requirements**:

- Physical capability to operate a vehicle safely, possession of a valid driver’s licence and an acceptable driving record will be considered to be an asset.
- Provide, at own cost, a Criminal Records Check for designated positions.

**Competencies;**Competency Library - Level 1 Proficiency

**How To Apply**:
We must receive your resume **before 11:59 p.m. on Monday, March 3, 2025.** For those providing a French language resume, please also include an English version.
- Ensure you attached a cover letter and resume. Acceptable file types are:

.doc
- .docx
- .txt
- .pdf
- .rtf

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

**Live outside Canada or new to Canada?**
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

**Contact Us**: