Floor Manager

3 days ago

Vancouver BC VY K, Canada Kiokii and … Inc. Full time $55,000 - $80,000 per year

Who Are We?

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 20 stores across Canada to-date and more to come

We are seeking motivated individuals to join our team as a Floor Manager at our CF Pacific Centre store

About the Role

As a Floor Manager, you are responsible for overseeing the front-line activities on the sales floor, ensuring a seamless customer experience while leading and motivating your team. Including but not limited to…

  • Manage shift schedules to ensure proper staffing coverage and assign team members to specific store zones, ensuring smooth operation in all areas throughout the day
  • Supervise staff performance, provide constructive feedback, and address any performance-related issues
  • Ensure all areas of the sales floor are fully stocked, organized, and presentable to provide an excellent shopping experience for customers
  • Keep the store is clean, safe, and complies with all health and safety standards by regularly inspecting the floor and addressing any maintenance or cleanliness issues
  • Oversee the proper handling of cash transactions from associates and reconcile daily sales reports
  • Address customer complaints promptly and professionally, striving for a positive resolution to maintain customer satisfaction and loyalty

What We're Looking For

  • A Bachelor's degree in Business, Retail Management, or a related field is preferred
  • A strong track record with 2 years of retail experience with at least 1 year in a store management position
  • Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience
  • Skilled in effective communication and relationship-building, fostering trust and collaboration with team members, customers, and stakeholders to create a positive and productive environment.
  • Demonstrated strong leadership and expertise in store operations, including staff training, workflow coordination, and ensuring compliance with company standards to achieve operational excellence.
  • Proven problem-solving abilities, resolving customer concerns promptly and effectively, turning challenges into opportunities to strengthen customer satisfaction and loyalty.

Job Types: Full-time, Permanent

Benefits:

  • Flexible schedule
  • Store discount

Application question(s):

  • Based on business needs, are you able to work during Black out periods (Black Friday Weekend, Xmas eve, New Years eve and New Years day)?
  • What is your availability to work?

Work Location: In person

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