Account Manager

Headquartered in Oakville, Ontario, we help franchisors meet and exceed their growth targets, both locally and internationally. We provide strategic consultation, solution implementation, and lead management services to some of North America’s top franchise brands and broker networks. Experts in CRM and Marketing Automation, we execute custom data management & communications programs for our clients. We are trusted advisors to many franchise industry players with a proven ability to advance the franchise business model in Canada, USA, and beyond.

Our Core Values: Modern, Dependable, Meticulous, Transparent, and Passionate. It’s important to us that our team is aligned with our core values and mission.

**ABOUT THE ACCOUNT MANAGER**

The Account Manager will manage a portfolio of clients that utilize our franchise development solutions and services. You will cultivate ongoing client relationships, coordinate internal teams, and oversee complex marketing projects. You will assist with identifying opportunities to improve client success. You are personable and outgoing, experienced with managing technical marketing projects, and comfortable coordinating internal teams. You are technically savvy, very organized, and have exceptional attention to detail. You are passionate about building relationships and have some team leadership experience. You will stand out if you have experience in an agency environment supporting franchisors.

This is a dynamic role and we are looking for someone who can think strategically, communicate effectively, and solve problems naturally. This is a Manager-level role with the opportunity to grow into a Director-level position, as we grow.

We utilize cloud software to execute custom solutions for our clients. You are required to develop your skills in using our preferred software (Zoho CRM, Act-On Marketing Automation, and Textellent). Training will be provided.

Cadence engages in a hybrid work environment consisting of remote meetings via Zoom and weekly in-person meetings at our office located at 2115 South Service Road W, Oakville, ON, Canada.

**ACCOUNTABILITIES & DUTIES**
- Manage client accounts, reporting to our COO
- Build strong, trusted relationships with our client contacts
- Support clients with the franchise development programs provided by Cadence
- Develop and maintain an understanding of assigned client’s industries, company culture, products/services and strategic plans
- Manage inbound requests from clients and assign tasks internally
- Assist with implementing and adhering to workflow processes
- Collaborate with your teammates, managing tasks and milestones
- Lead quality assurance testing on deliverables
- Lead client meetings via Zoom and conduct demos/training sessions when necessary
- Manage monthly report delivery to clients
- Analyze campaign performance and recommend ideas for improvement
- Provide clear, concise, and transparent communication to Cadence COO and CEO
- Actively strive to improve client retention
- Exercise your creativity and problem-solving to identify upsell opportunities
- Coordinate support inquiries with our software vendors
- Lead internal team meetings via Zoom
- Handle administrative duties as needed

**WHAT YOU BRING TO THE TEAM**
- At least 3-5 years of experience in a client-facing account management role
- Demonstrable experience supporting franchisors or related industry clients
- Proven ability to thrive in a fast-paced, agency environment
- Ability to build strong, trusted relationships with people over the phone or Zoom
- Ability to lead by example
- Ability to communicate enthusiastically to generate excitement with clients
- Ability to solve problems on the fly
- Strong organization and time management skills
- Exceptional attention to detail
- You enjoy staying ahead of the curve with an interest in emerging technologies
- Committed to continuous learning and personal development
- University/College degree preferred
- Bilingualism is an asset but not mandatory
- Nice to have: online lead generation experience

Cadence is an organization focused on results and we are looking for someone who strives for excellence. If that sounds like you, we would love to hear from you

**Salary**: $60,000.00-$70,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Oakville, ON L6L 5W2