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Customer Experience Representative

2 weeks ago

Kitchener, Canada Enterprise Holdings Full time

The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.

**Branch Location: 4881 FOUNTAIN ST N 1 BRESLAU, ON N0B 1M0**

**This is a full time position that pays $18.00/ hour**

**Must be available to work the following schedule(s)**:

- Monday - Friday: 7:00am - 6:00pm
- Alternating Weekends

We offer:

- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical, Prescrption Drug, Dental and Vision)
- Life Insurance
- Training and development

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

**Responsibilities**:
- Take incoming calls
- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone- Meet and greet customers in a friendly and timely manner- Provide directions and general assistance- Assist to assess condition of rental upon return- Process returns, check-ins and exit kiosk transactions- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed- Understand and communicate rental terms and conditions, vehicle features and other services- May sell optional protection products, upgrades, fuel options and other additional equipment- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance- Clean vehicle interior and exterior by hand or by operating washing equipment when needed- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing- Perform miscellaneous and backup duties job-related duties as assigned

**Qualifications**:
- Must be at least 18 years old- High School Diploma or above preferred- Must have at least 1 year prior customer service, retail, or administrative support experience
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
- Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.