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Travel Advisor I

2 weeks ago

Montréal, Canada JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights

As a Travel Advisor in Chase Travel, you will use your training and knowledge to serve as a trusted Advisor, identifying individual customer needs and providing them with exciting travel solutions. You will coordinate travel experiences by providing post-booking support for car rentals, and hotel accommodations. Additionally, you will support our customers by providing product and service information that will assist them in understanding the benefits we offer through our travel rewards loyalty program.

**Job responsibilities**:

- Gain expertise in all facets of point redemption to effectively comprehend the travel loyalty program requirements tailored to individual clients
- Serve as the intermediary between the customer and the service provider, facilitating the resolution of any issues related to their booking process
- Provide timely, accurate and professional service to both internal and external customers
- Achieve and exceed established customer service metrics and goals, ensuring satisfaction and loyalty levels
- Collaborate effectively within a dynamic team environment, actively supporting colleagues and fostering a team work spirit to achieve shared objectives
- Work a flexible schedule during the clients’ servicing hours which may include weekends and holidays; Have the flexibility to attend staff and training meetings for ongoing updates in the travel industry, program guidelines, and office procedures, which may not be during your assigned hours
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters and take prompt corrective action where necessary or suggest alternative course of action which may be taken
- Comprehension of our booking system to provide troubleshooting for members

**Required qualifications, capabilities, and skills**
- Bilingual English/French required (verbal and written)
- High School Diploma or GED
- Customer Service experience required
- Demonstrate effective communication and interpersonal skills
- Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment
- Proficient computer skills, including the capability to navigate multiple programs and systems simultaneously
- Ability to quickly and accurately enter data in a script driven environment
- Ability to work independently and function as a team member.
- Receptive to cross training opportunities and demonstrate willingness to acquire additional roles within the organization to enhance team flexibility and foster professional growth
- Quebec Travel Counsellor Certificate required; must be obtained prior to start date.

**Preferred qualifications, capabilities and skills**
- Customer service experience in an inbound call center environment, preferably in the travel industry Intermediate to advanced knowledge/proficiency of GDS and/or other technology platforms including self-booking tools

**Additional information**:
This position is a work from home opportunity and requires a Quebec Travel Counsellor Certificate which must be obtained prior to your start date. Assistance in obtaining this certificate will be provided if not already held at time of offer. Work schedules will vary, and you must be willing to work schedules during our operating hours which include evenings and weekends. Specific information will be provided by the Recruiter.

This position requires both English and French proficiency due to the following:
**DESCRIPTION DE POSTE**

Vous avez la passion des voyages, aimez résoudre des problèmes et partagez notre objectif commun, qui est d’aider nos clients à planifier et à réserver des voyages facilement. Joignez‑vous à Chase Travel et contribuez à définir l’avenir du voyage tout en propulsant votre carrière vers de nouveaux sommets

À titre de conseiller(ère) en voyages au sein de Chase Travel, vous appliquerez votre formation et vos connaissances pour agir à titre de conseiller de confiance, en parvenant à définir les besoins particuliers de chaque client et en leur proposant des solutions de voyages intéressantes. Vous coordonnerez les expériences de voyage en offrant du soutien après la réservation pour la location de voiture, et des hébergements à l’hôtel. De plus, vous soutiendrez nos clients en leur fournissant des renseignements sur les produits et services qui les aideront à mieux comprendre les avantages que nous offrons au moyen de notre programme de fidélisation.

**Responsabilités**:

- Développer une connaissance de toutes les étapes de l’échange de points afin de maîtriser efficacement les exigences du programme de fidélisation propres à chaque client
- Agir en tant q