Packing Supervisor

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Active in 11 countries and with more than 2,000 employees our success comes from providing custom made and innovative solutions, a superior customer service experience, and a continuous evolution advancing a modern vision of parking operations.

**Position Summary**:
The Parking Supervisor is responsible for managing various sites - located in Toronto. He/She is responsible to ensure company policies and procedures are followed as per protocol, and will manage a small team of employees at various locations. Hours are flexible but expected to be generally Monday to Friday, 8am - 4:30pm but may including workings evenings and/or weekends when required

**What will you be doing?**

**1. Lot Responsibilities**:Point of contact for all customer inquiries and needs. Works closely with property management to ensure all key stakeholder needs are met in a professional and timely manner.
- Initiation of work orders to deal with any necessary repairs, maintenance and/or improvements as needed.
- Point of contact for contractors, building maintenance department, equipment suppliers.
- Responsible for inspecting the parking facility on a regular basis to ensure it is safe, efficient and operating at or above company standards.

**2. Equipment Maintenance and Security**:Responsible for ensuring all equipment is functioning properly and/or initiate proper requests for maintenance to ensure facility safety and revenue control.

**3. Monthly/Bi-Monthly financial reconciliations **for month end reporting. Cash handling and pay machine replenishments as required.

**4. Staff Supervision**:Provide effective leadership and communicate the vision and goals of the organization.
- Ensure frequent visits to each of the facilities to ensure customer needs are addressed in a timely, professional manner.
- Scheduling and coordination of staffing for sites based on regular manpower requirements and event activity.
- Staff training, coaching, mentoring and general staff management.
- Responsible for ensuring staff are following correct policy and procedures.
- Ensure that we provide the best in customer service standards and monitor the resolution of customer issues up to including escalating matters to senior management.
- Monitoring of personnel to ensure compliance with company policies and operational procedures, including but not limited to uniform and company policy standards.
- Completion of payroll related to staff hours worked.
- Staff disciplinary action, including issuing of verbal and written warnings. Subsequent monitoring and follow up action if required.

**5. Monthly Parking**: Responsible for escalations of issues with regards to device activations, deactivations, replacements, cancellations, etc.

**6. Incident Handling**: Tracking and managing of incident report/damage claims as well as corresponding with customers regarding safety and liability.

**7. Conduct rate surveys**, occupancy reports, stall counts, etc.

**9. Special projects** as requested by the Area Manager. Other duties may be assigned.

**What do you bring?**
- High school diploma as a minimum.
- Experience in a Supervisory role.
- Experience in hospitality industry a plus.
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

**Competencies**:

- Minimum of 3 years of customer service experience with some experience being in a supervisor role.
- College degree preferred. High school diploma minimum.
- Experience in hospitality or service industry; previous experience within the parking industry is considered an asset.
- Technical or mechanical skills are a definite asset.
- Ability to successfully manage and train other employees.
- Ability to resolve conflict and problems within tight deadlines.
- Exceptional multi-tasking abilities and prioritization skills.
- Strong organizational skills.
- Strong Microsoft office skills required, including Excel and Word.
- Strong communication and interpersonal skills, both written and verbal.
- Ability to work independently, in a team, and meet deadlines under pressure.

**Job Requirements**
- Clean driver’s G licence. Own Vehicle required, compensation for mileage provided
- Superior communication and customer service skills
- Presentable physical image and extrovert by nature is an asset
- Ability to work flexible shifts
- Punctual, mature and reliable
- Must be a team player
- The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other pers